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Extended Stay America - Jacksonville - Deerwood Park
- Other
- Jacksonville, FL
About this business
Location details
8801 Perimeter Park Blvd., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen area was sticky, sofabed was dingy, pool and gym is closed, breakfast was not available. Got room last minute and it wasnt the best but it wasnt the worst. Better than motels.
Business response:
Dear Candice, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Location was OK. We were only there one night. Room had a musty smell when we came in. Bathroom, carpet and floors were not the cleanest. All amenities were either closed or out of service. Breakfast was bad coffee and a package muffin. Get what you get for the price but I would pay the extra and stay at a chain hotel.
Business response:
Dear Ryan, Thank you for choosing and complimenting us about our location. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so th... read more
I didn't like that the bathtub wasn't fully cleaned. There were several stains on the carpet. One of the elevators were broke and it's difficult for me to walk far distance or use stairs. My room choice advertised a sofa-bed which I didn't have. One of the side entrance doors didn't lock properly.
The room that I was in had alot of problems: the tv kept losing signal, the light over the sink didn't work, no couch in the room, weak wash cloth, & no USB port charging outlets.
Business response:
Dear Guest, Thank you for your review. We apologize for any inconvenience you encountered during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' ventures. Rest assured, we will address the issues you mentioned with the relevant teams to ensure they are promptly resolved and to improve the experience for future guests. We appreciate you bringing these matters to our attention and hope to welcome you back for a smoother and more enjoyable visit in the future.Sincerely,Hotel Management
Satisfactory Nice location in business/residential neighborhood, issues with electrical/cooling system (giant fans running off main lobby, plastic hung up etc). Key did not work initially and was surprised with 100 dollar deposit being charged as part of room cost, rather than a hold. Room itself was decent, smelled musty but overall satisfactory. Shower was tricky, zero pressure to head unless water is at right temp, very annoying and 6 am to figure out. Clearly dated fixtures need replacing/updating. Breakfast consisted of... read more
Business response:
Dear Jason T, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Needs major work
Business response:
Dear Angelia, We are truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable, and we are committed to improving to ensure a better stay for all our guests. Please know that we take your concerns seriously and will address them promptly with our team. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Nightmare motel..beware! 3 rooms: first room water coming through floor planks in bathroom area. 2nd room no running water in shower/tub due to faucet break they could not repair and 3rd room only one bed when I rented bed/sleeper sofa. Heavy rain during stay and hotel had windows open(due to smell in rooms) entered room during storm and had to secure from downpour. More issues than this..these are just some highlights of this stay.
Business response:
Dear Todd, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We are w... read more
The room seemed clean and the mattress was comfortable. There was no pot, pan, plate, cup, utensils, etc. in the kitchen. There was no one at the front desk when I arrived and someone had been waiting for a bit. There was no one at the desk in the morning when I checked out. I had to call on the phone and she was in the front room, but not behind the desk. There was no remote for the TV in the room. I called the front desk and was told she would try to find one. I never received the remote. I would have gone to another hotel... read more
Business response:
Dear Guest, Please accept our apologies for the disappointment you experienced during your recent stay with us. While we're glad to read that you found the room clean and the mattress comfortable, we regret that the lack of kitchen amenities and the staff availability at the front desk detracted from your experience. Moreover, we regret the lapse of service regarding assistance in getting you a TV remote. Your feedback is crucial, and we will address these issues with our team to ensure more efficient service and well-equipp... read more
Frequently asked questions about Extended Stay America - Jacksonville - Deerwood Park
How is Extended Stay America - Jacksonville - Deerwood Park rated?
Extended Stay America - Jacksonville - Deerwood Park has a 3 star rating with 3,061 reviews.
When is Extended Stay America - Jacksonville - Deerwood Park open?
Extended Stay America - Jacksonville - Deerwood Park is open now. It will close tomorrow at 12:00 a.m.