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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was big and clean. Hotel does offer any kind of pain meds. Other than that it was good.
Business response:
Adrienne, it's great to hear you enjoyed your clean and spacious suite! Our housekeeping and engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to having you back at Extended Stay America. Sincerely, Hotel Management
The area was prefect, room was clean! Although I didn’t like that I had to switch my old towels to get new ones.That should be done during Housekeeping.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and liked your well-kept suite. However, we regret the inconvenience you had. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Mana... read more
Easy to get to and clean all around, staff was very nice
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our well-kept property and that you enjoyed the great service delivered by our courteous associates. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Not like the pictures It was just ok, the pictures on the website must have been from when this hotel open because it certainly did not represent the current condition of the hotel. The sheets and towels were dingy, the fan in the bathroom was caked with dust. The appliances were old, and they apparently do not clean up under the beds, The check in and check out process was easy and the staff was pleasant. It's only because I did not on this trip and it was raining (hurricane Dorian), that I did not just walk to the other ho... read more
Business response:
Sheryl, thank you for choosing our hotel. Although you liked our courteous associates, we are sorry our property was not to your expectations and for the cleanliness issue you encountered. We have asked our housekeeping team to be more diligent going forward. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
The guy at the front desk was very rude constantly on the phone. The lady during the day was extremely nice and very attentive
Business response:
Susie, thank you for your review. Although you liked our friendly staff, we are sorry for the unpleasant experience you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We appreciate you being our guest and hope to see you again for a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.