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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our first room when we walked in we noticed a bad odor in the room kinda like stinky feet. Then we turned the tv on and it had a red line through it. We told the lady at the front desk and first we were given spray that i had to ask the lady for after telling her then after having to complain again we were moved to another room. This was supposed to be a specail occasion but it didnt go so well.
Business response:
Deni, thank you for being our guest. We are sorry for the odor you encountered in your initial room, but we are pleased to know our front desk resolved this to your satisfaction by changing your room. We value your feedback and hope to see you again for a great stay. Sincerely, Hotel Management
The first room I was given was not clean . The front desk clerk was very apologetic and accomodated us with a new room promptly. ( It didnt have a lounge chair ) but I didnt complain. Overall for the price I received my money worth Coodles to the front desk personnel. She went above and beyond to accomodate.
Business response:
Thank you for choosing us for your stay. We are sorry that your initial room was not clean during your visit, but we are happy our front desk associate could accommodate you with a new suite. We will share your compliments with her to let her know her efforts were recognized. Please come and see us the next time you are in the area. Sincerely, Hotel Management
Ok, but... Surprised that an extended stay with a kitchen had no plates or silverware. And "breakfast on the go" means granola bars and coffee...
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret your disappointment with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new choices. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hote... read more
I didn’t like that the blends didn’t close all the way
Business response:
Thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. We appreciate your feedback and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
High price for what you get. No more than a Motel 6
Business response:
Thank you for taking the time to review your stay with us. We are sorry you feel we did not merit the rate you paid. We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.