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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Butler Blvd. is located at 6961 Lenoir Ave E, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was in a great location and close to my job. The staff was great and gave the a room on the ground floor per my request since I have a knee scooter. The first night i encounterd a roach in my room. I wasn't happy and it made me very paranoid. I sprayed and didn't see another bug the rest of my stay. Overall, I enjoyed my short visit.
Business response:
Shera, thank you for posting a review of your stay. We are pleased to know you liked our ideal location and that you appreciated our associates. However, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Decent value for the money Staff was great and very friendly. But, the hotel kept running out of stuff. We didn't get any forks and were given plastic spoons, and had to purchase additional. It made cooking/eating a little difficult, but we managed. Towels and wash cloths were in short supply and they ran out of bath soap. They did give us face soap to wash with since we didn't want to run back to the store again.
Business response:
Kristy, thank you for making Extended Stay America a part of your travel plans. We are glad to know you were impressed with our associates and that you found us to be good value. However, we regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and look forward to your next visit. Sincerely, ... read more
Attended for Rockville from Louisiana came to Jacksonville to attend Rockville and it was the best weekend ever. Hotel was clean and comfy. Easy to get to the downtown area to and back from the concert. Never a bad stay at Extended stay. We will be back next year
Business response:
Talia, thank you for being our guest and for your wonderful feedback. Every team member here at Extended Stay America works hard to deliver an exceptional guest experience, so we appreciate you noticing their efforts. We look forward to your next visit. Sincerely, Hotel Management
First of all we went to the wrong property, but was lead to the correct Extended Stay. Upon walking in the door, we was greated by the Darlean. She made sure we were checked in. She also made us feel welcome and this is one of the reasons I choose this hotel. Our room was clean and we sleep great. I would recommend this location to others. I really didn't come for the ammenities, just a safe location near where I needed to be for a decent price.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. We will be sure to share your kind compliments with Darlean for doing a great job! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Staying here was a wonderful experience amd will definitely be back if I'm in the area again!
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
My sheets were stained and there was traces of seamen on the walls of the bathroom, plus every time I came back to the hotel my room key would be locked out.
Business response:
Thank you for being our guest. We are sorry for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you met in your room. We hope you will consider giving us a chance in the future so we can provide you with the experi... read more
Alaina was great. Along with everyone else. Alaina helped my mom and I out a ton. She was a blessing.
Business response:
Chris, we are flattered by your very kind review of Extended Stay America. Team members like Alaina are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.