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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Butler Blvd. is located at 6961 Lenoir Ave E, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The air conditioner quit working about 1 AM, So I laid there miserable for 5 hours. It was so nasty hot in that room.... Something bit me in my sleep as well... Don't know what it was but it left a small blood spot on my right shoulder. I love using Expedia to book my rooms. But that was an uncomfortable adventure...
Business response:
Thank you for being our guest. We are sorry for the maintenance & cleanliness issue you encountered in your room and regret the inconvenience caused. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thanks again, and we hope to host you again in the future for a much better experience. Sincerely, Hotel Management
Shower was filthy!!!! You could tell ithadnt been cleaned in awhile
Business response:
Nesha, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your room. We have shared your concern with the housekeeping team to be more diligent with their efforts. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Wonderful. Great Service
Business response:
April, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Location was convenient. Room was eh, floor gritty and dirty, dusty, some bulbs burnt out, beds were comfy.
Business response:
Thank you for taking the time to review your stay. We're glad to know our location worked well for you and that you liked your comfortable bed. However, we're sorry for the housekeeping issues you encountered in your room. Please be assured that we have shared your feedback with the appropriate team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 4.3 star rating with 1,257 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.