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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower was filthy!!!! You could tell ithadnt been cleaned in awhile
Business response:
Nesha, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your room. We have shared your concern with the housekeeping team to be more diligent with their efforts. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Wonderful. Great Service
Business response:
April, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Location was convenient. Room was eh, floor gritty and dirty, dusty, some bulbs burnt out, beds were comfy.
Business response:
Thank you for taking the time to review your stay. We're glad to know our location worked well for you and that you liked your comfortable bed. However, we're sorry for the housekeeping issues you encountered in your room. Please be assured that we have shared your feedback with the appropriate team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property was in a great location and close to my job. The staff was great and gave the a room on the ground floor per my request since I have a knee scooter. The first night i encounterd a roach in my room. I wasn't happy and it made me very paranoid. I sprayed and didn't see another bug the rest of my stay. Overall, I enjoyed my short visit.
Business response:
Shera, thank you for posting a review of your stay. We are pleased to know you liked our ideal location and that you appreciated our associates. However, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Decent value for the money Staff was great and very friendly. But, the hotel kept running out of stuff. We didn't get any forks and were given plastic spoons, and had to purchase additional. It made cooking/eating a little difficult, but we managed. Towels and wash cloths were in short supply and they ran out of bath soap. They did give us face soap to wash with since we didn't want to run back to the store again.
Business response:
Kristy, thank you for making Extended Stay America a part of your travel plans. We are glad to know you were impressed with our associates and that you found us to be good value. However, we regret our kitchenware policy was not explained to you upon arrival. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and look forward to your next visit. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.