Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Greg, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Damon, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are pleased to know you liked our location and that overall you had a pleasant time. However, we are sorry for the cleanliness issue you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider coming back so we can make your next visit pleasant in e... read more

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Dylan, thank you for being our guest at Extended Stay America. It’s a pleasure to know you slept well on our comfy bed and had a peaceful stay with us. We have taken a note of your feedback and will share it with the appropriate team as it will help us to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to read we met your needs and expectations during your visit. Your comments will be shared with Miranda and she will be happy to know her efforts made a difference. Thank you again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management