Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Yolanda, please accept our sincerest apologies for the issues you encountered in both of your rooms and regret the inconvenience it caused. Although we are a non-smoking property, on rare occasions we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Rest assured, we have shared your feedback with the housekeeping team to be more diligent in their work so that no future guests never encounter a similar issue. Once more, we do apologize and hope you will affor... read more

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing at Extended Stay America. We are glad to know you were impressed with your apartment-style accommodations and that you enjoyed our hotel amenities. However, we are sorry for the discomfort you had with the mattress. We appreciate your feedback and will share it with the appropriate team. Thank you again for the recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Tiffany, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nacherikia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to this area. Sincerely, Hotel Management