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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Butler Blvd. is located at 6961 Lenoir Ave E, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging.
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not A Pleasant Stay The stay was not very comfortable. Our first room had problems with the toilet (it was literally moving/wasn't sealed to the floor). The second room had a musty smell. There was hair was in the bath tub and dirty spots along the wall of the bath tub. The water didnt get hot it was only warm/cold. Found hair under the covers. The remote was missing and the telephone didnt work. I had to spray everything down with Lysol before we touched anything.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and remind them of their responsibilities of providing well-appointed accommodations to our guests. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Theresa, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Staff was friendly and helpful. The room was clean. Some maintenance items require attention. Had to move rooms because a window would not close then when moved to a new room the TV remote did not work.
Business response:
Tenaj, thank you for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for the maintenance issues you had experienced when staying here. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Won’t return to any extended stay America ever This hotel is mediocre. The staff is very friendly and hospitable. My main problem was beyond the staff’s control. I had tiny ants constantly crawling out of the sink and thus all over the counter. The blanket was too thin so it was cold even with the ac on at 74 degrees. I ended up using a towel as an extra blanket. I couldn’t turn the ac higher because the room began to smell so not sure if that’s the carpet. I was also worried about safety and security at this hotel. There wa... read more
Business response:
We sincerely apologize for the issues you had in your room when you were here and that you felt unsafe while you were here. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. It is never our intention to disappoint you in any way, and we hope you will give us a ... read more
Good motel. clean room. carpet and bed seemed relatively new. building attractive. price excellent.
Business response:
Thank you for staying at Extended Stay America. We are happy to know you were impressed with your well-appointed room and that you found us to be a good value. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Descent place for the money. Comfortable bed but flat pillows. New towels and clean room
Business response:
We appreciate you choosing to stay at Extended Stay America. It's nice to know you had an enjoyable stay and you found us to be a good value. We hope you will visit us again. Sincerely, Hotel Management
Nice hotel close to the office and warehouses we own
Business response:
Jay, thank you for the wonderful review of Extended Stay America. We're thrilled to know our location was convenient for your needs and that you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 4.3 star rating with 1,258 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.