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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell once you walk into the hotel was alarming and walked into Roach infested really bad, dirty refrigerator. Was not able to stay it was so bad.
Business response:
Dear Tyisha, Thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room, which does not meet our standards; therefore, we are very disappointed that this was your experience. Your feedback is shared, and they are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please allow us another chance to host you to regain your trust. Sincerely,Hotel Management
It was a spacious unit, but we killed maybe 16-20 roaches, we were going to just check into another hotel but it was to late at night. Luckily they weren’t in the bed, but I’ll never book here again
Business response:
Dear Montera, Thank you for choosing us. We are glad you found our room spacious and that it served your needs. However, we apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this ... read more
I booked a suite with two double beds. when I arrived at 8pm, they said 'we have a policy that if checkin not done by 6pm then they give up the room to another. This is unacceptable. If I did not cancel within 24 hours, they get my money. AND they book the room to another. They are dishonest and greedy. low integrity. no way to run a business.
Business response:
Dear Aaron, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Nada Muy sucio el cuarto. Se olvidaron limpiar. Y había cucarachas. No vuelvo jamás .
Business response:
Dear Noel, please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry if we overlooked something during your stay. Your feedback has been shared with our housekeeping department to ensure this does not occur in the future. We also reassure you that we do everything possible to discourage the entrance of outside insects mentioned. However, we will address this with our pest control provider to guarantee future issues. We r... read more
I paid for 3 nights and literally left after 15 minutes. The place was so filthy, my wife and I walked out. If that room is any indication of every room the facility needs to be condemned
Business response:
Dear Daniel, on behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.Sincerely,Hotel Management
Não voltarei. Esperava mais porque ja foquei em.alguns hoteis da rede. Mal entrei em um quarto já pedi para trocar: chuveiro sem cortina, um chwiro horrivel, gavetas quebradas. Um horror. Café da manhã medíocre. Esse sistema é comum nos EUA, mas nunca vi algo tão ruim. A região é boa, há outros hotéis que podem ser opção.
Business response:
Dear Deborah, we apologize for the issues you experienced during your recent stay. Please be assured that your feedback has been shared with our housekeeping and maintenance team to keep our suites fresh and clean so that it doesn't tarnish our guests' experience. Also, your concern regarding breakfast has been shared with our Brand Leaders, which will assist them in determining new offerings. We eagerly look forward to your next visit to serve you with excellent hospitality.Sincerely,Hotel Management
La suciedad
Business response:
Dear Ariel, thank you for taking the time to review your stay with us. We are very sorry about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we regret that it did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
Property was pretty with a pond like area, but reeked of fecal matter. Bathtub had hair everywhere from previous person. Drain stopper for bath tub was ripped out. TV was extremely wonky. Staff was pretty helpful, but that was about it.
Business response:
Dear Jessica, thank you for being our guest. It was disappointing to read that we did not meet your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Hotel room had bugs around refrigerator and kitchen sink. Shower curtain was falling of curtain rod, hotel room had a stuffy smell,and people were constantly hanging out around the entrances and exits.
Business response:
Dear Charles, thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider giving us another chanc... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.