Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Dear katiuska, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We take all guest feedback seriously and would appreciate more details about your stay so we can address any issues. Our goal is to provide exceptional service and comfort to all our guests, and we apologize for any inconvenience you may have encountered. Your feedback is invaluable, and we hope you'll consider giving us another chance to exceed your expectations.Sincerely,Hotel Management 

Business response:

Dear Marcus, Thank you for sharing your experience. We apologize for the dissatisfaction you encountered during your stay. We take cleanliness and guest satisfaction seriously. Your feedback will be used to address and rectify any issues with our rooms. Regarding the deposit, it is standard procedure, and we'll ensure it's worth the value. We appreciate your input and hope for another chance to exceed your expectations in your future stay.Sincerely,Hotel Management 

Business response:

Dear Nowshad, Thank you for your feedback. We apologize for the issues you encountered during your stay. Your concerns regarding cleanliness and amenities are being addressed with our housekeeping and management teams to ensure immediate improvements. We take your feedback seriously and strive to provide a comfortable and pleasant experience for all our guests. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in us in your future stay.Sincerely,Hotel Management 

Business response:

Dear Derly, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the presence of roaches during your stay. We take reports of pests very seriously and are taking immediate steps to address the issue with our pest control provider. Your feedback is valuable to us as we work to maintain a comfortable and clean environment for all our guests. We hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Keshia, Thank you for bringing this matter to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and comfortable environment is paramount to us, and we are deeply disappointed to hear about the issues you faced. Rest assured, we are taking immediate steps to address and rectify these concerns. Your feedback is invaluable in helping us uphold our standards. We hope you will allow us the opportunity to regain your trust and provide you with a much-... read more