This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the hotel that don’t have bathroom tissue. We ask the guy and he told us that we need to buy they don’t provide it. And the breakfast they don’t have other drink but coffee. No orange juice nothing. Hallway of the room smells cigarettes carpet is so dirty
Business response:
Dear John, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Muy sucio y apedtaba mucho el cuarto y alrededores a mariguana
Business response:
Dear Jason, Thank you for taking the time to review us. We apologize if your stay did not meet expectations. We strive to provide a comfortable environment for all guests. We appreciate your feedback and will address the concerns mentioned. If there are specific details you'd like to share, feel free to provide more information. Thank you for bringing this to our attention, and we'll work to improve the overall experience for our guests.Sincerely,Hotel Management
Front desk clerk was rude and unprofessional.
Business response:
Dear Michael, Please accept our sincere apologies for failing to provide you with the attentive and courteous service you should always expect from us. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to each and every guest. Sincerely,Hotel Management
At first it was and okay place to stay the night until roaches was everywhere when we turned the lights out.
Business response:
Dear Shaundria, Thank you for selecting us. We apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping and pest control team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Didn't like it 4 nothing
Business response:
Dear jose, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Manager is a belligert, disrespectful,arrogant unprofessional jerk. Had to move because of an alarm. Asked for a comp and he told me I had already been accommodated in a snide manner. I called him an ahole out of anger and he kicked me out at 10pm.
Business response:
Dear Joseph, We sincerely apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service to all our guests, and it is disheartening to hear that we fell short of your expectations. We apologize for the behavior of our staff, and we will address this issue with our team to ensure it does not happen again. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience y... read more
The sing was stopped up
Business response:
Dear Shakira, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. We will share your concerns with our housekeeping and maintenance team to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.