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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Employee was on the phone with her friend the whole time she was checking me in, room was dirty and smell bad.
Business response:
Dear Melvin, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to ser... read more
My wife and I arrived after being on the rode 7.5 hours just for the night audit person to not answer the door. I assume they were in there sleeping. But I never received keys. My wife and eye ended up sleeping in the car in a parking deck. I am still waiting on the refund the GM promised.
Business response:
Dear Belton, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Please feel free to reach out to us for further assistance on the matter. We hope to welcome you back soon.Sincerely,Hotel Management
We reserved this hotel because we needed a pet friendly hotel. I dont think quality should be compromised for it. Staff was ok, quick check in. The carpet in the room were stained all over, bathroom shower were not that clean, elevator switch was broken on our floor, the breakfast was coffee and a nuts bar. We witnessed people carrying drunk people, people walking covered with towels on the hallways. It was truly a shocking experience for my kids. Brand and price were a factor but we got it wrong
Business response:
Dear Carlos, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and your kids in the future and provide you with the se... read more
Paid for the stay thru expedia, paid the pet fee upon arrival. The clerk said the transaction didnt go thru. It actual did, and it was $100 more, 158.02 Paid a second time, 56.34. Disputing the charge.
Business response:
Dear Mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Bad policies We were unable to stay as they were overbooked and my reservation should never have been taken through this site the customer service agent was very helpful but the refund policy is terrible it will take a week or more for me to get my funds back and I needed them to book a room elsewhere The mistake was due to hotels.com and the hotel overlooking and I had to sleep in the car for the night
Business response:
Dear Scott, Thank you for your review and for choosing our hotel. We sincerely apologize for the issues you encountered with your reservation and the inconveniences this has caused. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management
Dirty. I don’t like the people. Homeless staying at the hotel
Business response:
Dear Maria, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.