Extended Stay America - Jacksonville - Lenoir Avenue East

Scott 

on Expedia

2 years ago

Bad policies We were unable to stay as they were overbooked and my reservation should never have been taken through this site the customer service agent was very helpful but the refund policy is terrible it will take a week or more for me to get my funds back and I needed them to book a room elsewhere The mistake was due to hotels.com and the hotel overlooking and I had to sleep in the car for the night 

maria gabriela 

on Expedia

2 years ago

Dirty. I don’t like the people. Homeless staying at the hotel 

Tyisha 

on Expedia

2 years ago

The smell once you walk into the hotel was alarming and walked into Roach infested really bad, dirty refrigerator. Was not able to stay it was so bad. 

Montera 

on Expedia

2 years ago

It was a spacious unit, but we killed maybe 16-20 roaches, we were going to just check into another hotel but it was to late at night. Luckily they weren’t in the bed, but I’ll never book here again 

Aaron 

on Expedia

2 years ago

I booked a suite with two double beds. when I arrived at 8pm, they said 'we have a policy that if checkin not done by 6pm then they give up the room to another. This is unacceptable. If I did not cancel within 24 hours, they get my money. AND they book the room to another. They are dishonest and greedy. low integrity. no way to run a business. 

Noel 

on Expedia

2 years ago

Nada Muy sucio el cuarto. Se olvidaron limpiar. Y había cucarachas. No vuelvo jamás . 

Daniel 

on Expedia

2 years ago

I paid for 3 nights and literally left after 15 minutes. The place was so filthy, my wife and I walked out. If that room is any indication of every room the facility needs to be condemned