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Extended Stay America - Jacksonville - Lenoir Avenue East
- Hotels
- Jacksonville, FL
About this business
Location details
6961 Lenoir Ave., Jacksonville, FL, 32216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door locks do not work on most outside doors. Issue with my pet. Rm door lock difficult. Smell bad.
Business response:
Dear Mark, Thank you for taking the time to evaluate our hotel. Our goal is to provide a comfortable experience for every guest; therefore, we apologize for the issues during your visit. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
Manger is rude. The staff doesn’t communicate wit
Business response:
Dear Jalen, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you ... read more
My first room 223 had a terrible moldy smell, I had to mop the floor with a towel it was so filthy. Floor has not been mopped in quite some time. Shower converter lever was broken so I could not take a shower. They switched me to room 232 which was better but still not clean. The “grab and go breakfast” consisted of some oatmeal packets and coffee. Definitely not coming back.
Business response:
Dear troy, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for any disappointment with breakfast services. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
We saw a cockcroach in the restroom of the room and anothet one in the elevator. The room had cigarette smell and damp. There are a lot of construction workers stay at this place. It is nor suitable for leisure stays.
Business response:
Dear Cuong, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
No me han devuelto el depósito que me quitaron de 100 dólares y ni me responden y salí de hay el día viernes
Business response:
Dear naylibeth, Thank you for reviewing your stay. We do not want to disappoint our guests. But please know at check-out, after a satisfactory inspection, the room deposit will be refunded. It will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit and again verifying the final balance returned at check-out. We hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Managem... read more
Definitely not what was advertised 1. They advertise Free Breakfast - do not be fooled - it’s only coffee. 2. The building cleanliness was poor. 3. SOME of the staff were not so great. 4. The sheets seemed cleaned but the rest of the room wasn’t that great. 5. The door key device wouldn’t work right.
Business response:
Dear Travis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management
Yo reservé porque decía que aceptaba mascotas y cuando llegue no me aceptaron con mi perrita a pesar que tenía carnet como animal cervice y asistencia emocional a esa hora tuve que buscar donde dormir
Business response:
Dear Jose Vasquez, We sincerely apologize for any inconvenience you experienced during your recent stay. Our commitment to accommodating service animals is unwavering, and we regret any miscommunication. Your feedback is invaluable, and we will reinforce our training to ensure a smoother experience for guests with service animals. Please consider giving us another chance to provide the service you deserve. Sincerely,Hotel Management
Is bad hotel charge me $100 more for nothing say Expedia didn’t pay for them
Business response:
Dear Roben, Thank you for taking the time to review your experience with us. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
I would never return again. Dirty room, they still haven't returned my horrible deposit. they lie about breakfast included.
Business response:
Dear Nadia, Thank you for sharing your review. We are sorry for your experience on the arrival. We truly care about delivering excellent service and ensuring the comfort of our guests, so we regret not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Further, we apologize for the breakfast choices not meeting your taste, and observations are shared with the Brand Leaders for improvement. Our front desk team can always help you have the most comfortable stay. Please consider g... read more
Frequently asked questions about Extended Stay America - Jacksonville - Lenoir Avenue East
How is Extended Stay America - Jacksonville - Lenoir Avenue East rated?
Extended Stay America - Jacksonville - Lenoir Avenue East has a 3.2 star rating with 2,163 reviews.
When is Extended Stay America - Jacksonville - Lenoir Avenue East open?
Extended Stay America - Jacksonville - Lenoir Avenue East is open now. It will close tomorrow at 12:00 a.m.