Extended Stay America - Jacksonville - Lenoir Avenue East

Business response:

Dear Destiny, Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management 

Business response:

Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the additional deposit requirement. Providing transparent information about our policies is important to us, and we regret any confusion or frustration this may have caused. Your feedback will be reviewed with our team to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We regret any inconvenience you experienced due to not getting the bed size preference during your stay and the lack of communication and service with our staff. This is unacceptable by our standards, as we value guests and believe you deserve to be treated with the utmost hospitality and assistance. Your feedback is valuable, and we'll address it internally to ensure improved service in the future. We appreciate your patience and hope to welcome you back for a more positive... read more

Business response:

Dear Brenda, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Dear Rhoderic, We apologize for any confusion regarding the deposit charge. This is a standard procedure to cover any potential damages or incidentals during your stay. Rest assured, the deposit will be refunded by check within a few business days after check-out, provided there are no damages to the room. If you have any further concerns or questions, please don't hesitate to reach out to our front desk staff for clarification. We appreciate your understanding and hope you enjoy the rest of your stay with us.Sincerely,Hotel... read more