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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not the Same Extended stay from years past This is not the Same Extended stay from years past, This used to be a hidden gem , so when I saw the price per night fee I was getting the room for , I jumped on the opportunity. but now now its like its been run down. they charge you an extra 100 deposit fee if you don't book through them directly. and a daily parking fee. the whole experience was janky to say the least. and on top of everything else. all during the day and night there suspicious looking characters hanging ... read more
Business response:
Thank you for being our guest, and for providing us with your feedback. It is unfortunate to hear you did not enjoy your overall stay with us. We appreciate your comments about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. As a past guest, we hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Genera... read more
It was just ok, I mean what the broucher shows and tell you. I didnt get all that.
Business response:
Barry, We certainly strive to be more than just ok for our guests, we apologize we did not wow you in any way. Our staff is committed to creating a home away from home environment with clean, comfortable suites along with friendly and helpful service. We invite you to come back and give us another try so we can show you we are committed to improving. Thank you. General Manager
Reeks of smoke, dogs barking, unsafe The floor was stained, the room reeked of smoke even though I selected a non-smoking room. There was a dog barking non stop in someone's room down the hall. There were very suspicious persons hanging around in front of the hotel and it appeared they were engaging in illegal activities. I didn't feel safe or sanitary and our clothes smelled even for the 10 minutes we were inside. The pictures online must be from years ago- this hotel looks NOTHING like what is pictured. Oh, and they charge... read more
Business response:
Thank you for taking the time to share your feedback. It's our hope that our guests are satisfied with all aspects of their stay, so we regret to learn you were disappointed in several areas. The safety and security of our guests is a top priority and encourage them to alert us to any situation they feel needs attention. We are committed to continuous improvement and know you will see a difference the next time you stay with us. General Manager
Pick another hotel I have stayed at many Extended Stays in the past and I must admit this was the first time I have been disappointed. I always choose to stay at this particular hotel due to the small kitchen with everything I need to cook in my room. This particular Extended stay has a full kitchen, but none of the usual glasses, dishes or pots normally in the room. The kitchen was totally useless without anything to cook with. They didn't even have a glass in the room. To make things worst, they didn't have ice anywhere in... read more
Business response:
Rod, we value you as our guest, and we appreciate your loyalty to our brand. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. This is standard for our brand of hotels. We are sorry for the less than caring attitude of our staff member. This is unacceptable and we will reiterate our service expectations with all of our team me... read more
really unsatisfied Didn't stay and was charged the full price..
Business response:
Thank you for sharing your feedback. We would like to assist you with the situation you describe however we don't have enough information to be able to quickly research and provide a swift resolve to the situation. We apologize for the extra efforts needed from you to be able to provide you with a solution to your satisfaction. Thank you again, we look forward to receiving the information from you. General Manager
Very disappointed (It was all my fault cuase I didn't express my roon viewing with the staff)Well I never stayed at an extended stay and it was horrible but I sucked it up. There was hair all over the bed pillow and in the tub bugs crawling around I was completely disgusted with my stay there.
Business response:
Thank you for reviewing your experience during your recent visit at our hotel. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Additionally our housekeeping team has been alerted to your comments and are committed to doing better. Thank you for bringing this to our attention. We hope you will give us ... read more
too many.extra charges they charge for parking and getting your room cleaned...i thought that's what the housekeepers were there to do everyday
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We're delighted your stay was mostly positive although we do apologize you were unhappy with our housekeeping services and having to pay for parking. While our housekeeping is done on a weekly basis to respect the privacy of our extended stay guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your ... read more
If there is nothing else Hotel is very basic. The room was not Clean an you would hope Breakfast consisted of generic oatmeal packs and stale individually wrapped bulk muffins Area is very schetchy
Business response:
We never want to disappoint one of our guests so it is unfortunate we failed to meet your expectations. We apologize for the less than clean suite as well as your dissatisfaction with our breakfast offerings. Providing a clean and well maintained guest suite is our top goals and we hope you will come to stay with us again so we can provide you with the type of stay you deserve and expect. Sincerely, General Manager
Very Disappointed I ended up not staying. I arrived at 5:30 to find they gave my room away. All they had left was a room with a single bed. There is no way my teenage daughter and I could share a single bed. I was furious. I don't know if I'll book through Hotels.com again. I will certainly never go back to that hotel. never had this happen before but I don't travel much so I don't know if this is common. Why bother with a reservation if they don't have a room for you.
Business response:
Sandra, We apologize for the issues with your reservation from Hotels.com and for the inconvenience this caused you and your daughter. We hope you will book another reservation with us so we can provide you with an overall great stay. Thank you for sharing your feedback. We hope to see you soon. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.