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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better options Place was kind of dingy inside. No warning that parking was extra. You had to go back to your vehicle to put parking slip on dash. Wifi very slow. TV was on the smaller side. Continental breafest entailed a granola bar and coffee self-service was limited to coffee mate creamer, Yuk.
Business response:
Stephen, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Not a happy visit . We arrived at hotel at 2:45 and after waiting 10 minutes the front desk lady came out with a horribly wrinkled shirt and I’m pretty sure she was in back washing dishes it sounded like . She before we could say anything told us we’d have to wait at least 10 minutes before her manager was there . Not sure why but we smiled and sat down . Approximately 20 mins later another couple came in with a pet she immediately checked them in after we had already been waiting . Again we smiled and asked could we check i... read more
Business response:
Shannon, please accept our apologies for the unpleasant behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training to our staff and will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Staff was great, but that place needs a cleaning and some painting...a management decision. My kids' feet would start turning black on the bottom after only about 20-30 minutes out of the bath.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Margrit, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dump Over priced turd. Full beds. Not a queen. Old furniture. Gross carpet. Allows pets. Smells like one. No security for parking lot but a charge to park nonetheless. Vagrants wandering in and out. Grade “A” dump
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Roaches!!! Roaches in the kitchen, bathroom and in the bed sheets! I told the staff and they said "it wasnt their problem, all they can do is call pest control." Rude staff, stayed on their phones while people waited to be checked in. I felt like I paid to stay in a Motel, not what i expected at all.
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Roach motel Woke up to a roach crawling on the bed. And no less than 10 others scurrying upon turning on bathroom light.
Business response:
Roger, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Never stay here. Dirty. Old food and trash from previous occupant was never removed from the room. The fridge door was disgusting. Heavy smell of weed everywhere. Asked for an extra pillow and told they were out. Room was not ready until close to 8pm.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst customer service I have ever received WORST place I have ever stayed at. I have been traveling quite a bit over the past few months for my job and have stayed at all types of hotels. This was by far my WORST experience! My biggest issue was the staff. I arrived and the rep behind the counter said I need to pay additional for parking. I informed the rep that expedia and their website stated parking is free. I pulled out my phone and showed her the website (photo attached). After several minutes of arguing with me and s... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience during your recent stay. Normally our staff does a fantastic job of responding to our guests’ needs, and we are truly sorry that was not the case for you. We have shared your comments with our management team, and we will address these issues and provide more training where needed. Additionally, we apologize if there are inconsistencies regarding information provided on our website. We will investigate your concern... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.