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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business Don't go to this hotel!!! I woke up to a cockroach in my room...terrible. When I mentioned it to the lady at the desk all she said was "Oh you had a visitor". No surprise that it happened or apology.
Business response:
Karen, thank you for your feedback. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide a good customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Roaches Roaches in the room
Business response:
We sincerely apologize for the issue you experienced in your room. We have regular pest control at our hotel, and we have addressed this issue to our housekeeping team for immediate review and action. Thank you for bringing this to our attention. Hopefully you will consider giving us another chance to make it up to you. Sincerely, General Manager
Customer is not always right. If all you want is a bed to sleep in for the night, then it works, but if you want someone to care go somewhere else. The staff attitude was short. Problems were not handled well. Laundry vending machines were not working, but no sign was put up so you lost your money (I wasn't the first person to tell them their machines were not working). They were willing to refund you, but not willing to give up a 1/2 cup of laundry soap. I was told to go next door to the gas station in the morning. I was to... read more
Business response:
Kat, it was troubling to read about your experience at our hotel. Please accept my apologies for the service issues you encountered while here. This is not the impression we like our guests to have and we have service training in place for our associates, so we are sorry this was not handled correctly. Your feedback has been shared with the entire team to prevent these mistakes from happening again. We would like to inform you, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items... read more
Unable to Cancel DOUBLE paid, not likely to use Or Not likely to use Orbitz to double pay for a room with no way to cancel
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced due to the third party website. On your future visit to the area, we encourage you to book directly. We hope to see you again soon. Sincerely, General Manager
Cockroaches were our unexpected roommates We didn't like sharing our room with cockroaches. The hotel staff didn't act like it was a surprise and it was very disgusting to stay here. The dishes they gave us came in storage containers which should have tipped us off to something being wrong. Will never stay at this hotel chain again.
Business response:
Juli, I apologize that we failed to provide you an exceptional stay. We are sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider staying with us again so that we can make it up to you. Sincerely, General Manager
Business response:
I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Hotel Room and Corridor smells bad and also noticed Cockroaches in the the room
Business response:
Srinivasa, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. I will address this matter with our housekeeping team immediately so that they can do the necessary changes. I hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
not on part with other locations due to construction this location was difficult for me to find; neighborhood offered NO amenities that I could see. only elevator smelled so poorly that I suggested having people smoke in it to mask the stench. adding to me experience, some of the counter tops were sticky and not my hairs in the tub and sheets.
Business response:
Susan, on behalf of our entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that I have shared your concerns with my respective team to take immediate steps to avoid such problems in future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
room had a smell to it like smoke. not will lite, I paid for my stay online with Expedia and when i checked in i was charged another $6.00 a day for parking.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues you encountered with your room. Your comments have been shared with our team to ensure your experience is not repeated. We hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.