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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Martin, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Infested with roaches. The room seemed fine and clean when I first walked in, however after getting back from dinner at night I found several small infestive roaches in the room and bathroom. This room should not have been as much as it was given how infested it is.
Business response:
Hilary, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Dirty
Business response:
Sarah, we are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Arrived late at night. Noone answered the door phone. After another guest arrived, same thing. Finally got checked in. Room looked ok. Found curly black hairs in the bed. Tub was slippery and almost fell. Elevator had been vandalized. Overall a 1 in an ordinarily 4 hotel stay.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Awfull ROACHES everywhere!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
The rooms were not clean, there were roaches crawling around the room, there were undesirable guest loitering the hallways.
Business response:
David, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My mistake Tried to save a few dollars by staying at this motel, my mistake. I better hotel a bit further out would have been worth the uber ride.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No free parking Staff is friendly, the location is great. Breakfast is ceral bars and muffins. It should be noted that the parking is NOT free! I think it is overpriced.
Business response:
Thank you for sharing your review online. Although you liked our location and the service provided by our team, we are sorry to know you didn't like our breakfast offerings and that you found the fee for parking to be expensive. Kindly note, we conduct competitive pricing analyses to make sure our fees are in line with other hotels in our area. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to restore your trust in us in the n... read more
Had to walk out after checking in. Was given dirty room three times and the receptionist took 45 mins to give those dirty rooms. Money needs to be refunded.
Business response:
Thank you for choosing to stay with us. We are truly sorry for the cleanliness issue you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to m... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.