This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled and had cockroaches Horrible service and the room smelled horrible and we saw cockroaches immediately and chose to leave.
Business response:
Marlene, I cannot apologize enough for the poor service you received and for the situation you described. On behalf of our housekeeping staff, I sincerely apologize for the cleanliness issues you encountered. We have procedures in place so that this does happen, and I will investigate where we fell short. I’ll address the issues you have mentioned as quickly as possible. Thank you for bringing this to my attention. We hope you will consider giving us another chance to serve you better. Sincerely, General Manager
Smelled clean but was not clean... We walked in to a room that smelled of cleaning products but was not very clean. The bathroom still had hair in the shower and on the floor. The kitchen area was outdated and discolored and looked dirty. It was ok to sleep in for a night but I'm thankful we didn't have to stay longer.
Business response:
Thank you for your stay with us. We sincerely apologize for the housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better and hope you will give us another opportunity in the future to prove that to you. Sincerely, General Manager
Not up to snuff Overall not impressed, although staff was friendly.
Business response:
Mark, thank you for the comments about our hotel. We are happy to note that you liked our associates, however, I apologize for not meeting every expectation while you were here. We will certainly step up our efforts so your next stay is even better. We hope to have an opportunity to welcome you back soon. Sincerely, General Manager
Alternate Hotel due to reservations While the furnishings and decor were outdated, there were surprises with each day. The breakfast area was almost non-existent, and more disappointing was the extra charge to park a car in an open surface lot. I have never had a hotel of this grade charge to park outside in an open surface lot. Next when I arrived back at the end of the first day and saw that there had been no clean up of the room or new towels, I asked the front desk and I was told that since I booked the hotel through a t... read more
Business response:
Bruce, thank you for sharing your candid feedback with us. We sincerely apologize for your disappointing stay and that you were inconvenienced by our facilities. Parking here is in short supply and options are limited. We regularly review our pricing to make sure we are in line with other hotels in our area. Our housekeeping service is designed for long-term guests, and we are always happy to offer this service to you at a minimal fee. We hope you will consider giving us another opportunity so we can provide you with a bette... read more
Not good Not so good. Staff was friendly but honestly the environment was cheap. I did not feel it was worth the money we paid for the night. I really had trouble falling asleep that night... I was all night looking forward to check out.
Business response:
Jessica, thank you for the review of our hotel. I sincerely apologize for your disappointing stay and that you felt you did not get good value for your money. Nothing is more important than your satisfaction, and we regret the inconvenience you encountered while you were here. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Business response:
Margaret, thank you for choosing our hotel for your stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us another chance in the future to make it up to you. Sincerely, General Manager
Immediately upon entering my room I could smell mold. It was only in the kitchen area, though. The air conditioner did not work, either. So the room never dropped below 74. It's a shame because I have stayed here before for work and never had an issue. But this was a real mess this time.
Business response:
Nathanael, we are sorry you had a substandard experience this time. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. I will share the issues you mentioned with my team and take corrective actions. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
No cleaning service for four days?! I couldn't even get a soap or a new towel! Terrible services. Can't go back again
Business response:
We appreciate you providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Fresh linens, towels and toiletries are available at the front desk. I encourage you to try us again, I am confide... read more
Not a queen bed. Guests have to pay for daily parking
Business response:
Kristopher, Thanks for taking time to share your feedback. We are sorry you were not pleased with the bedding or our parking. It is unfortunate these items had such a negative impact on your overall stay with us. It would be our pleasure to have you back as our guest. Thank you, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.