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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor room, bathroom had no handles to hold on The breakfast was a stand up area in front of the front desk. Breakfast was was coffee, sugar etc, cremora and small muffins NO milk, no Juice. Had oatmeal packages but no HOT water nor hok milk for it....Just horrible. Not what I expected from Extended Stay America. I just stayed in Orlando and it was great!
Business response:
Carlos, thank you for reviewing your stay. We are very sorry for the issues you had in your room and regret as you were disappointed with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel was very busy when we arrived and there was only one representative working at the front desk. She was very calm and friendly even though approximately ten guests were waiting to check in to the hotel. When we arrived in our room here were some dead roaches on the floor of the room. We notified the supervisor on duty and were told that the pest control agent had recently sprayed the property. We vacuumed the room and left to see some of the city. Upon our return to the room, we noticed several large live roaches cr... read more
Business response:
We are sorry for the unpleasant stay you had with us and for the cleanliness issue in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
very dirty, noisy and unhealthy. the whole hotel smells of food
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Not my favorite place. Need something, anything, serve yourself. I was expecting to use the kitchen area, the stove wasn’t working at all, refrigerator worked but it looked so run down, I use the microwave but it wasn’t warming up enough. No utensils in the kitchen at all, you have to ask for them and bring them yourself to your room. I guess you get what you pay for. Also, parking will cost you extra 6 bucks per night. Free to go breakfast: coffe, tea, hot water, and tinny bagged muffins, grab them and leave the small space... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain you... read more
We stop there with my son and wife, we haven’t sleep the entire night, there was like construction company guys drinking, smoke a mariguana on the hallway all night, I did talk to the front desk and they talk me that they can’t do anything about..
Not happy We had a pet room and it was musty and damp. The smell was awful.
Business response:
Christopher, thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for the cleanliness and odor issues you encountered during your stay with us. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
It was a noisy dated hotel, particularly late at night Also looked a little short staffed at check in. Charged extra for parking, so greater than what hotel.com showed me would be charged.
The building had a funny smell which we looked past. 3 guest was changing rooms due to bed bugs. The 2nd floor is covered with them. Our room wasnt clean enough to walk on. Then the room we was changed to had more bed bugs. We left the build and i dont know how i am getting my money back.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Additionally, our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose u... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.