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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, okay hotel Hotel is okay, $5 parking fee, breakfast consists of coffee, bars, and oatmeal packets, location is good-in walking distance to good restaurants/bars
Business response:
Thanks so much for providing your comments in this forum for other guests to utilize when making their lodging decisions. We strive to be better than average, we apologize there were not other standouts during your visit. We will work in all departments to be better so your next visit will be above average. General Manager
Bug infested Hotel Booked 2 nights never stayed in an Extended Stay Hotel before, had no idea about them. Woke up to bugs in the room on the bedspread, countertop and bathroom. Roaches in the hall. Complained to reception and offered us another room on 2nd Floor. went out to car to find handle broken where someone had obviously tried to break into car. Didn't stay the 2nd night.
Business response:
Thank you for your comments in this forum. I apologize for the unwanted guests in your suite, our pest control company made a visit just this week to ensure they are kept away. I can understand your dissatisfaction as all of our guests should expect a clean, well maintained,bug free, and safe environment. Your review will be used as an example so we can determine where we failed and how we can improve for our valued guests. Having you back as our guest would be our pleasure. General Manager
affordable and outdated I was alittle surprised when I arrived and the front desk staff was not available and I had to call a number to get service. I did not know about the $5.00 parking as well.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were not entirely pleased with our service. We apologize that our front desk associate had stepped away for a moment when you arrived and it was necessary to call for assistance. We also regret you were not aware of the $5.00 parking fee at our hotel. Parking in the downtown area of any large city is very limited and usually very expensive. We make every effort to keep our costs as low as possible for our guests. We hope you will give us anothe... read more
OH NO THE ROOM WAS OK I KILLED 3 ROACHES LEFT ONE FOR EVIDENCE, THE KITCHEN FAUCET LEAKS, THE REFRIGERATOR DOOR WAS HARD TO CLOSE I WAS ON THE THIRD FLOOR IT WAS VERY NOISY LATE AT NIGHT, LOTS OF KIDS THE BATH TOWELS WERE FRAYED SHOULD BE REPLACED WHEN ARE THEY GOING TO UPGRADE THE ENTERTAINMENT THE TVS ARE HORRIBLE TO WATCH
Business response:
Receiving a review like this is always difficult as we never want to let one of our valued guests down. We apologize for your less than perfect stay experience. We will certainly make the necessary corrections to ensure your next stay with us is more favorable. Thank you for your feedback. General Manager
DO NOT STAY HERE! This hotel was the worst hotel I have ever stayed at. Upon checking in, we had to pay upfront, we had no toiletries, and the nonsmoking room wreaked of old smoke. Service was terrible with NO housekeeping the entire 6 nights. Plus, we had to request and go get our own new towels at the front desk. My complaints fell on deaf ears. Better and cheaper options near by.
Business response:
Thank you for sharing your experience with us. We are sorry to hear our services and amenities were not what you expected. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar. To provide a more home-like experience, we provide housekeeping services on a weekly basis; however, these services are always available upon request for a nominal fee. Dishes and cookware are kept at the front desk to ensure cleanliness, as are many complimentary toiletries. W... read more
Horrible Stay! I was highly disappointed with this hotel. The biggest issue was that we had ROACHES in our room! They were first spotted in the bathroom and then in the area were the beds were and then all by the door to the room. It was so bad that we had to check out of the hotel and go find another one in the middle of the night. The hotel staff at the front desk didn't seem surprised or appalled when we reported this which made me believe this is not a new discovery. We were offered another room but we declined. I can't... read more
Business response:
Ashley, thank you for sharing your comments about your recent stay with us. After a positive check-in experience we can understand why your overall experience was tainted by what you discovered in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property to prevent these "visitors" from making an appearance, and we sincerely apologize for their untimely appearance in your suite. We will evaluate and modify our treatment program to prevent future uninv... read more
Hotel is a dump. I booked through Expedia and when I went to check in they made me put a $100 deposit down. They said that is standard when you use a third party vendor. First time I've ever had that issue. Secondly the towels are super thin. Have fun trying to dry yourself off after a shower with those. Thirdly the noise. Walls are super thin and the best thing was the biker outside our window blaring music when we where trying to sleep. I should have paid the extra few dollars and stayed somewhere else. I've stayed at exte... read more
Business response:
Ed, we thank you for being our guest. We are sorry our hotel did not meet your expectations and you were disappointed with your stay. We apologize for the disturbances from other guests which had a negative impact on you achieving a good night's sleep. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
Very disappointing
Business response:
Your rating is appreciated, and we'll share it with our management team. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
Too much to tell without getting into details. The room we were staying in was infested with Bugs (Cockroaches). Unfortunately we didn't find out until early in the morning after we arrived. It was too late to get another room so early in the morning. It was very difficult to find another room at the last minute. We did find one at the Hyatt but paid a much higher rate for it. Was just glad to be out of there.
Business response:
Thank you for your feedback, and we apologize for the less than positive experience you had with us. We work hard to create a clean, fresh and comfortable suite for our guests. We will have all areas of our hotel treated by our pest control company to ensure this is taken care of. We are certain the next time you stay with us you will have a better experience. Thank you, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.