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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and smelled Checked in, slept and checked out, bad location nothing but industrial businesses
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
Hotel was full of bugs! The hotel had roaches crawling on the counter tops an bath tubs, we had to pat more money after booking through Expedia that wasn't disclosed to us. plus parking. office staff was nice however the hotel was dirty.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We ... read more
To call it utilitarian would be the biggest compliment it would deserve.
Business response:
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. We apologize if we feel short on your recent visit. Thank you again for your review. We hope to have the opportunity to welcome you back. Sincerely, General Manager
The room had Roaches crawling. Had a bad smell. Had to pay extra for parking. Overall the staff was nice.
Business response:
Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased that with the exception of a few issues, you had a pleasant stay. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. General Manager
Roaches I only stayed at this hotel two nights and on both mornings I found a roach on the kitchen floor. The hotel advertises a continental breakfast which turned out to be some prepackaged muffin tops and pre-packaged oatmeal and coffee. Housekeeping only makes your bed if you stay for over a week. The kitchen is a refrigerator and two burner stove top with a microwave, that's it. If you want plates cooking utensils cups or anything else you have to go to the front desk and ask for them. The hotel staff was nice, the sheet... read more
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. We will have our pest control company come and treat all guest suites. I am pleased that you found your suite to be clean and our staff friendly and helpful. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
The room was clean when we got the room crumbs on the bed,but the sheets were clean and the towels were too. I forgot my soap used the soaps given by the hotel bad move it was terrible. After the second day no one cleaned or even emptied the garbage had to ask for clean towels at the desk. I will not be back!
Business response:
Warren, Thank you for sharing the positive aspects of your stay, as well as the areas where we can improve. It seems our staff did not inform you of our weekly housekeeping service and linen exchange program during the check in process, and this led to your disappointment. We will reiterate the importance of this with our staff so we are consistent with our communication. We would like you to reconsider staying with us again. General Manager
Good location Windows so dirty could hardly see our. Free breakfast is a wrapped bar and no decaf coffee.
Business response:
Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. Sincerely, General Manager
Eh! Door handle was broken in bathroom, towels were ripped, had to pay for parking
Business response:
Thanks Amy for your feedback. We appreciate that you stayed with us and that you took time to provide your comments in this forum. We are sorry for the maintenance issues you experienced with the door handle and I will review our standards with our housekeeping staff so they know when to pull unsatisfactory linen. It is a common practice for all businesses in this area to charge for parking. I will verify our website to ensure the information is listed so our guests do not have any surprises. Thank you again, we do hope to w... read more
Nice staff Crap EVERYTHING ELSE No pool, No breakfast, dirty floor, messy elevator, odd smells, broken cabinets, and no shuttle service. This hotel was a HUGE disappointment.
Business response:
Thank you for your feedback. We are sorry you were disappointed in our services and amenities. Your comments lead me to verify our website information to ensure all the information is accurate and current so our future guests aren't expecting a pool and shuttle service as well. I will let our housekeeping team know where they need to be more diligent with their cleaning so we are providing a home away from home environment every time. Thank you again, and we do hope to have you back as our guest soon. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.