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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The appliances were very outdated. The room had a bad odor, and there were stains on the bathroom floor and ceiling.
Business response:
We are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be discussed with the appropriate team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disgusting I have never stayed at this chain, maybe I didn’t know what to expect. Was looking for a room close to Baptist General Hospital. The first room they gave us was not cleaned. Beds unmade, bottles on the floor, appeared to have been occupied. They gave us another room and the keys didn’t work. Once we got in the room, cockroaches in the bathroom. NEVER AGAIN! Should have spent the extra $ and stayed at the Hampton Inn next door.
Business response:
Deborah, we're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have discussed your concerns with the appropriate teams, and we're taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Property very barebones . Our door wouldn’t latch thus leaving our valuables unsecured we were told there were no maintenance people on the weekend .. Not good The morning of check out there was a man passed out on the hall floor in front of a room . I was told I would have a receipt e mailed to me . I have yet to see it . The staff was very nice I guess they were working with what they had . We will not return
Business response:
Jim, thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The room smelled of mildew or urine or both. There was no toilet paper. The bedsheets weren't super clean, and the mattress underneath them was horrifically stained with God knows what.
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
The room stunk bad. Breakfast is a joke if you call it that. Overall won't stay here again.
Business response:
Jessica, thank you for providing us with details about your stay. We are sorry for your disappointment with our breakfast offerings and for the odor issue you had in your room. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The room had Roaches!! What else is there to say, little uninvited guests in my room, very uncomfortable, highly upset, need to improve housekeeping tactics.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Ma... read more
1.Elevator broken...my room was 3rd fl. 2.Prostitutes in the parking lot harassing customers because the John dumped them there. 3. No services available to connect electronics. 4.Marijuana fumes throughout the 3rd fl. 5. Dog barking every 1/2 hour. 6. No coffee at the continental breakfast. (No one made anymore once it ran out) 7. All the vending machines broken. We were told to walk to the BO Gas station 2 blocks away.
Elevator broken. No housekeeping the free breakfast consisted of water coffee and sports bars
Business response:
John, thank you for your feedback. We apologize for the difficulties you experiencedwhile you were here. Please knowour housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We're sorry if this was not explained to you at the time of your arrival. We will also share your feedback with regardingour grab-and-go breakfast with our brand leadersso they have knowledge of our guests' desires re... read more
It was only ok.Considering the price it was a little disappointing.What kind of hotel has efficiencies without anything to cook with or eat on.Its not like people are going to travel with that kind of stuff. No ice machines?????? Never been to anykind of hotel without ice. No elevator?? No pool? so I paid 147 for a room with a hard bed.
Business response:
Paul, thank you for reviewing your stay. We apologize for the inconvenience you had due to our hotel policy and for not meeting some of your expectations. Please knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also,all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property.We hope you will reconsider and ... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.