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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had just painted room and the fumes were bad. Uncomfortable beds, depressing ambiance, a "grab and go breakfast" means you grab a generic muffin. This place should be very cheap to warrant the quality.
Business response:
Alf, Thank you for your feedback. We are sorry to have disappointed you during your stay. We are in the process of some upgrades at our hotel to provide a great experience for our guests. We want all of our guests to have a great start to their day and we are sorry we did not meet your expectations with our complimentary grab and go breakfast. We value your opinion and feedback and we will evaluate where we can improve to have our guests have a better experience. Sincerely, General Manager
Never again It took almost 45 min yo check in because of their systems. Plus you have to pay to park at the hotel. I was very upset with the fact I paid over $100 plus parking for a full size bed. Plus the shower head was not screwed on properly had water all over the bathroom. Also the room comes with a mini kitchen with no dishes. Front desk did not say a word about calling to request dishes for kitchen use. I was not happy with my stay
Business response:
Dionne, We are sorry there were issues during your check in process and this did not start your stay off with a positive impression. Thank you for letting us know about the shower head, we will have our maintenance team make any necessary repairs. We will remind our front desk team how important it is to communicate the information about our amenities so our guests are not disappointed. Thank you for staying with us, providing your feedback and we want you to stay with us again so please give us another opportunity during yo... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.