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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location good but well over priced Room I paid for in advance not available I was supposed to be so happy they would supply a fold up bed instead of the queen bed paid for. When I asked for a refund I was told I would have to go through Expedia, highly impractical at 9:00pm after a 4500 mile journey. Still changed full price. Avoid this hotel.
Business response:
Dave, thanks for being our guest. Please accept our apologies as we couldn’t provide you with the room of your choice. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward. Please feel free to reach us out at our front desk as they will be happy to resolve your queries. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very convenient location, but hotel definitely needs some updating. Beds were lumpy, drain in the bathroom sink was rusty/dirty, outlets were in inconvenient locations.
Business response:
We apologize for the issues you experienced with your room and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We value your feedback with regard to the update and have shared it with the appropriate individuals in our organization as we begin formulating plans for future enhancements. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Horrible hotel, stay somewhere else. I decided on Extended Stay for the conveneince of having a kitchenette during a lengthy stay. Location was great as my stay was due to my daughter having spinal surgery at Wolfsons Children’s Hospital 1/2 mile away. Carpets and floors were filthy, turned my feet black when I took my shoes off, even after I had just showered. Had to go to the front counter to get dishes for the kitchenette, and was given dirty dishes with dried food still stuck to them. Every night when I came back late fr... read more
Business response:
Jeremy, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return t... read more
Went in restroom, cockroaches running up the walls Seen better days, for the price would have stayed anywhere else in the area.... Not a good deal.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Really dirty room. Location was good. Continental breakfast was disappointing. Staff was great though. $6 parking fee for a nonpremium night was a excuse more money.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
UNACCEPTABLE It was unacceptable. When going to the front desk to make them aware of the issues they suggested to check out. Nothing was fixed, leaking shower and sink and everything was dirty. Staff was rude and nonhelpful
Business response:
We cannot apologize enough for the unpleasant experience you had with our front desk associates. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Horrible stay Filthy and roaches. They charge 6.00 for parking in a wide open parking lot with no security.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
William, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Stolen cameras I stayed there for one night. It looks sketchy to begin with and I should’ve just left. The air conditioner was draining into the room. Very ghetto field to the place. And to top it off both my digital camera and my go Pro disappeared in the hours I left for dinner.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.