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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HOTEL CLOSE TO MY TRAVEL PLANS WHILE IN TOWN. HAD TO PAY TO PARK MY CAR WHICH I FELT WAS VERY UNWARRANTED FOR GUESTS.
Business response:
We’re happy that the central location of our hotel worked out well for your stay, but it is truly disappointing to read you were disappointed with our pay to park fee. We will share your comments with our management team to help us in future discussions regarding improvements. It is our hope that you would make our hotel your choice and stay with us again in the future. Thank you for your review. General Manager
It was just OK Got there an hour after check in time, room wasn't ready had to go with 2 very uncomfortable doubles instead of king room I reserved (not sure if those beds are uncomfortable too). There were no plates, silverware or pots/pans or dishrack in room, I had to go to front desk and get and carry up to room myself. Our room appeared clean but the whole floor smelled of smoke and all common areas looked like they had not been cleaned in a while. When leaving staff were cleaning elevator with bleach, once doors closed... read more
Business response:
We were happy to have you as our recent guest and we appreciate the review on this site as well as other sites. We are very sorry the room you requested was not available at check-in. Your comments are helpful as we are always striving to improve our services. To ensure cleanliness, kitchen items are kept up front and delivered to your suite upon request and I apologize this was not communicated on arrival. I feel we missed an opportunity to provide a great first impression and we hope to have another opportunity to show you... read more
Charged for additional day after leaving and parki Charged for parking and after leaving found charged for a additional day after leaving at 6am.
Business response:
Thank you for being our valued guest and sharing your thoughts. We are glad you enjoyed the location but we apologize for any confusion regarding parking fees. We strive to provide our guests with exemplary customer service and clean, comfortable accommodations, and we apologize this was not your experience. We hope you will accept our apology and join us again if you should return to the area. Sincerely, General Manager
Think twice The hotel has a great location. Access to downtown and hospital area could not be better. That is the only great thing about it. This is the first time I had to pay $5.00 to park my car at the hotel parking lot. Additionally, you have to leave a $100 deposit if you book through Hotel.com. It is run down. All the interior is worn. My refrigerator looked like somebody worked off his frustration hitting it with a hammer and somebody else tried to cover it up with spray paint... only not the right color. Breakfast is... read more
Business response:
Thank you for choosing our hotel for your recent stay. While pleased with our location we apologize we disappointed you in other areas. We are sorry you felt the price you paid for the suite did not support your accommodations. We review our pricing structure regularly to make sure we are competitive and providing value to our guests with our complimentary offerings. It was our pleasure to have you as our guests and we hope you will choose to stay with us again on a future visit. General Manager
Expensive for extremely low quality room. When we arrived, the front desk said we have to pay a $100 deposit in addition to the nightly rate of $102. Paying that much for one night was bad, but then the room was of very poor quality. The furnitures were very old and falling apart. The refrigerator and microwave were also very old. When it rained, water leaked in from the windows. I felt like I was staying in a motel and paid all this money. I could not wait to return home, but my family was here due to the Hurricane Matthe... read more
Business response:
We are pleased you were our guest and thank you for your feedback. Thank you for being loyal to our brand. We are sorry your stay with us was not up to par with other stays you have had with our brand. We always look for ways to improve and we will use your comments as a tool to get better. Thank you again, and we hope to have you back as our guest soon. General Manager
Not so good, bad shape, smelly, and a hundred dollars extra deposit for booking through third party
Business response:
Thank you for selecting our hotel for your lodging needs while in Jacksonville. We appreciate your feedback. We are sorry for the inconvenience regarding the deposit requirement, which is required for all cash paying guest. I did verify the information is listed on the website as we never want our guests to be surprised. We will share your comments with our housekeeping team so they can do better at providing fresh and clean accommodations for our guests. Please come back to see us again soon. General Manager
Never again. Worst hotel experience ever Never again. I had to pay for parking although Hotel.com reservation mentioned parking was included. Receptionist kept pointing for a peace of paper saying parking to be payed posted on the front desk. Very unfriendly, never had so unfriendly staff in my life. Say that has Breakfast included. Forget it. Worst breakfast ever. Served on the lobby. Basically some very bad coffee and industry muffins. Complete wast of my money. Thank god was just one night
Business response:
Guest feedback is important to us to better our hotel, and we appreciate your comments. We do wish that you were fully satisfied in all aspects of your visit. We will verify the information listed on our brand website to be sure all information is current and accurate. It's our hope that we can welcome you back the next time you are in town. General Manager
Don't stay there! The smell at this hotel was really overpowering. One can't get away from it either in hallways or in the room. There are very strange characters (mildly put) wandering around the place, both inside and outside the hotel. Lots of yelling and quarreling though the night.
Business response:
We apologize for the less than fresh smell you encountered while our guest. Providing a fresh, clean and comfortable home away from home environment is a priority for us. We appreciate your feedback so we can focus on the areas which are important to our guests. We encourage our guests to alert our staff with any questionable or concerning situations so we can address them immediately so our guests can enjoy their overall stay. Thank you for your feedback, and we do hope you will come back and stay with us again. General Man... read more
Convenient but not worth the hassle The hotel charges 5 dollars to park and another 100 deposit if booked through a 323rd party. The hotel was noisy and the room was smelly and the bed was uncomfortable.
Business response:
Thank you for staying with us and for the feedback. We are happy to hear our location met your travel needs, but sorry for the uncomfortable and noisy accommodations. We are very sorry you were not able to experience a quiet and relaxing stay. We will use your comments to re-focus our attention to detail and the overall guest experience. We hope to welcome you back soon for a more enjoyable experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.