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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its in a good location . I did not like that the elevator was out of order. When I walked in my room, the room had a spoiled smell and the floor was wet. They have no ice machine. My room had roaches crawling. I will not be returning.
Business response:
Quay, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please visit us again. Sincerely, Hotel Management
not what was advertised room floor smelled from water not happy
Business response:
Roy, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Our reservation was canceled by hitel due to there overlap in booking. The Elevator not working and they had no clean lining. Had to find another hotel. Management not on dury
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the other issues which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Motel quality for hotel price The room smelled like cigarettes, the bed was lumpy and the first coffee maker I checked out was filled with mold. The staff was very friendly and helpful, but for the price I expected better. Breakfast is actually packages of oatmeal or grits that you add water to.
Business response:
Thank you for posting a review of your stay. It's nice to read you liked our overall service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Over priced This hotel is old and not very clean. Their "free breakfast" consist of coffee and muffins, the kind sold at a gas station. They also claim to have "free parking" but they charge $6 per night. The location is great but we are never staying at this place again. It's over priced.
Business response:
Steven, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Friendly staff and cockroaches Absolutely worst hotel experience ever. I stayed there for four nights and the first night, I killed three cockroaches so I had my room changed. Even I changed the room, I killed cockroaches everyday. I would understand if I'm staying at third world country, but not when I'm paying over $100 a night. I tried to take shower, but somehow the water is slippery and didn't feel like I was taking a shower. For breakfast, you get oatmeal and some snack which is not acceptable as breakfast I think. But... read more
Business response:
Thank you for reviewing your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Parking rip off I have stayed at Extended Stay all over Florida and have never been charged for parking my vehicle on their property. The Manager of this property has decided to put a surcharge for parking your vehicle. In my opinion this manager is trying to take advantage of the situation because you have to pay for the parking separate and then you pay for your room. It appears that this manager of this property is trying to pad the books. I stay in Jacksonville at least once a month and I will not stay at this property a... read more
Business response:
Ted, thanks for being our guest, and for letting us know that your overall stay with us was a pleasant one. However, we are sorry that you were disappointed with our parking charges, parking in this area is at a premium, and we review our pricing regularly to make sure that we are priced competitively. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Bad
Business response:
Jim, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
A bit of a let down The room was not clean, there was a large red juice stain on the carpet which had obviously never attempted to be cleaned, the kitchenette drawers were disgusting, and I had to kill a cockroach. The beds were hard, with a large lump in the middle, leaving me with a stiff neck and sore back the following day. No coffee pot in the rooms. The hotel is not located by the Riverwalk as described, and not in an area where I would feel safe leaving the room at night. Also, continental breakfast was coffee or wate... read more
Business response:
Jessica, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.