This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False Advertising I chose this hotel because the website says free parking and free breakfast (it indicated more than a "grab and go" in its description and photos). When we arrived, we discovered that they charge $6/ day for parking and the "breakfast" consisted of granola bars and packaged muffins.
Business response:
We apologies that our breakfast selection was not to your liking and for the issue you had with our parking charges. Please note, our website clearly states about our offerings. We regret and hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Filthy I didn't stay, the room was filthy and had fececs left in the toilet and on top of it all they charge almost $7 a day for parking in there lot. I'll never stay at this hotel.
Business response:
Sean, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Horrible experience. There was a bizarre odor when we entered the room. The pillows were not clean and we found insects inside the room. The staff woke us up rudely at 11:30.
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Phone not working, no shampoo dirty carpet not friendly staff........
Business response:
Nick, I apologize for the disappointing stay you had with us. We are extremely sorry for the inconvenience you had with our service and the amenities we offer. Your concerns will be shared with the respective team members so that corrective actions can be taken immediately. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
F-ing DISGUSTING! Ripped off! It's now 6am and we haven't been able to sleep! Crawled on by small roaches TWICE which means there's no escaping these critters in this hotel as we've already been moved rooms and floors despite management claiming fumigation and clearance of this issue. So incredibly disappointed. We want our money back! We understand that this is Florida and all but this was so sick! Truly uncomfortable and sleepless!!!! Management needs to stop being greedy, shut down for a few weeks and really correct their... read more
Business response:
Maura, the situation you highlighted in your review are very concerning. We extend our apologies for what transpired. I have shared your comments with my housekeeping staff and management team so that the necessary steps can be followed. We regret the inconvenience these caused. I truly hope this unfortunate situation will not prevent you from choosing us again when in our area. Sincerely, General Manager
Disappoiintment I was very disappointed of the condition the room. I was told there was breakfast served, it was a grab and go. the location was idea for me, because I had access to the interstate. I did not stay there, because the room was what I had expected....
Business response:
Betty, thank you for your feedback. Please accept my apology for not living up to your expectations and for the inconvenience you had. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Very unhappy and want a refund!!! This was a night planned to getaway and enjoy a concert and have a nice place to stay! First of all, this hotel doesn't have any ice machines. Second of all, their advertised "Breakfast" that you get free, is granola bars and oatmeal. Lastly, when I woke up in the morning to go to the bathroom, there were 2 cockroaches in the bathroom. Who in their right mind would recommend a hotel to anyone where there are roaches and a chance of taking them home with you? When I went to check out, the gir... read more
Business response:
Melissa, I am very sorry we failed to deliver the exceptional stay you deserved. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. I hope you will give us a chance to impress you on a future visit. Sincerely, Gen... read more
Booked at last minute on the phone in the car while traveling. Ended up being in the busy city area which we wanted to avoid. Area made us feel concerned at night. Not geared up for short term stay , no ice cube machine on premises and was told to go to local gas station to get ice. Drove out of the immediate area for dinner.
Business response:
Thank you for reviewing us. We agree with you our hotel mainly has long term guests staying with us, and therefore amenities are bit different than the traditional hotel. I apologize for the inconvenience cause to you due to the same. Also, we regret the difficulty you had due to our busy location. We value your business. Please visit us again. Sincerely, General Manager
hotel should be avoided this place is a dive for where it is located it should be better. Carpet was sticky smells like smoke although it non smoking. hookers sitting on sidewalk outside and even though they charge for parking when I went outside there were people hanging outside by my car felt very in secure
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.