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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty and smelled of marijuana ... I did not end up staying but Expedia refunded my money
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
When we arrived the desk person was very nice and made us feel welcome. Overnight there was a lot of noise from the person above us and going in and out of the lobby there were a lot of people hanging out smoking. My husband remarked that this area looked pretty bad. It was very convenient to a lot of good areas but we didn't feel very safe.
Business response:
We apologize for the disturbances from other guests during your stay.We aresorry their lack of consideration had a negative impact on you achieving a good night's sleep. It is unfortunate our front desk was not informed at the time so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, General Manager
Not great We were given a different room because the linens in the first room were not fresh. Both rooms were damp and musty. The staff truly tried. Not a place for families.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
Nasty smell Room smelled, roaches in room
Business response:
Darryl, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy, so we regret the cleanliness issues you encountered. Our housekeeping staff has already been alerted about the situation for immediate review and action. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Business Don't go to this hotel!!! I woke up to a cockroach in my room...terrible. When I mentioned it to the lady at the desk all she said was "Oh you had a visitor". No surprise that it happened or apology.
Business response:
Karen, thank you for your feedback. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. It's our goal to provide a good customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Manager
Roaches Roaches in the room
Business response:
We sincerely apologize for the issue you experienced in your room. We have regular pest control at our hotel, and we have addressed this issue to our housekeeping team for immediate review and action. Thank you for bringing this to our attention. Hopefully you will consider giving us another chance to make it up to you. Sincerely, General Manager
Customer is not always right. If all you want is a bed to sleep in for the night, then it works, but if you want someone to care go somewhere else. The staff attitude was short. Problems were not handled well. Laundry vending machines were not working, but no sign was put up so you lost your money (I wasn't the first person to tell them their machines were not working). They were willing to refund you, but not willing to give up a 1/2 cup of laundry soap. I was told to go next door to the gas station in the morning. I was to... read more
Business response:
Kat, it was troubling to read about your experience at our hotel. Please accept my apologies for the service issues you encountered while here. This is not the impression we like our guests to have and we have service training in place for our associates, so we are sorry this was not handled correctly. Your feedback has been shared with the entire team to prevent these mistakes from happening again. We would like to inform you, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items... read more
Unable to Cancel DOUBLE paid, not likely to use Or Not likely to use Orbitz to double pay for a room with no way to cancel
Business response:
Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced due to the third party website. On your future visit to the area, we encourage you to book directly. We hope to see you again soon. Sincerely, General Manager
Cockroaches were our unexpected roommates We didn't like sharing our room with cockroaches. The hotel staff didn't act like it was a surprise and it was very disgusting to stay here. The dishes they gave us came in storage containers which should have tipped us off to something being wrong. Will never stay at this hotel chain again.
Business response:
Juli, I apologize that we failed to provide you an exceptional stay. We are sorry for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider staying with us again so that we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.