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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not be staying again The front desk clerk at time of check in was very nice. However, I was not impressed with the hotel. The hallways had a musty smell and the room and facility in general look outdated.
Business response:
Maria, thank you for sharing your experience at our hotel. While we are glad you were pleased with the service from our front desk staff, we are sorry for your disappointment with the cleanliness and condition of our property. We have noted your comment and will share it appropriately for future modernization plans for our hotel. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
What hotel does not have a restroom in the lobby. For the most part when using a hotel you have traveled and often arrive with a full bladder. Very poor design.
Business response:
Heather, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
I enjoyed the friendly service that the employees gave me during my stay and the house keeping staff was very nice and helpful during my stay 🙂
This property was near the Vystar Arena. I was in town for an event there. It was the most economical option for the proximity to the stadium. I knew that the area was not the absolute best however I did not feel unsafe at all during my visit! The staff were friendly & helpful. The room was clean & the a/c worked well. This property does not advertise itself as a luxury hotel & I feel that the poor reviews are all from people with unrealistic expectations. I would definitely stay here again !!
The mattress was pretty hard but the room was very clean, plenty of towels. Front desk was very friendly.
Business response:
Terri, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property was overall OK the vending machines weren’t functioning properly the front Dess lady was extremely friendly Paula she told me a little history about the area overall out of 10 I will give this property a six
Business response:
Nickcoy, thank you for your recent stay and for your candid feedback. We are sorry for the issues you encountered with the vending machines; your feedback has been shared with the maintenance team to take corrective actions. That being said, we are glad you liked the service provided by Paula. We will be sure to share your compliments with her. We hope the positive aspects of your visit will encourage you to stay with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.