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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute late night check-in in the staff were wonderful
Business response:
Dear Trish, Thank you for your kind words. We're delighted to hear that our staff provided excellent service during your late-night check-in. It's always our goal to ensure guests feel welcome and well taken care of, no matter the time of arrival. We appreciate your feedback and look forward to welcoming you again in the future.Sincerely,Hotel Management
Front desk staff (A…?) and Misty were awesome.
Business response:
Dear Johnny, We genuinely appreciate your positive feedback and are delighted to know about your exceptional experience with our front desk staff. Providing outstanding service and maintaining a safe environment for all our guests are our top priorities. We will be sure to pass on your kind words to the team, which continuously strives to create a welcoming atmosphere. Your recognition motivates us to uphold our standards of excellence. We look forward to welcoming you back at Extended Stay America for another enjoyable stay... read more
The river
They were very nice, it was super clean and comfortable!
Business response:
Dear CAROL, Thank you for your kind words! We’re thrilled to hear that you found our team to be welcoming and that your stay was both clean and comfortable. It’s our goal to provide a relaxing and enjoyable experience for all our guests, and we’re glad we could meet your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay at Extended Stay America in the future! Sincerely,Hotel Management
I came early to check in after driving 4 hours and asked to use the restroom but I was denied. Near the hotel are many homeless camps, I feel the hotel taxes should be used to find solution to the homeless.
Business response:
Dear Adam, Thank you for your feedback. We apologize for the inconvenience you experienced with early check-in and restroom access. We understand how challenging long drives can be, and we will review our policies to better accommodate guests in similar situations. Regarding the nearby homeless camps, while we don't control external social issues, we are committed to maintaining a clean and safe environment at our hotel. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to bett... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.