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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overpriced not so great. Location was good, but room, rate, etc. were not. Overpriced
Business response:
Broc, thank you for sharing your detailed feedback. While we are glad our location worked well for you, we are sorry you were unhappy with our price. Please know, we review our pricing regularly to make sure that we are priced competitively. We hope you will consider giving us a second chance the next time you are in our city. Sincerely, Hotel Management
Good location, but zero perks
Business response:
Virginia, thank you for being our guest. We are happy to know you liked our ideal location. However, we are sorry for not meeting all of your expectations. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Loved the swimming pool and lounge area.We were highly entertained by the local fauna: squirrels and tiny lizards.
Even though the hotel is older, it was quite clean. Everyone was very nice and accommodating.
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Ceiling fan in bathroom had lots of dust on it, and there were not cups in the room to drink, and elevator was not working
Business response:
Thank you for sharing your feedback with us. We apologize for the cleanliness issue in your suite. We will discuss your comments with our housekeeping team to be more diligent. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we are sorry if this was not explained by our team. We hope you will allow us to redeem ourselves. Sincerely, Hotel Management
Great location for the visit I planned and great amenities
Business response:
Thank you for selecting Extended Stay America and sharing your review. It was a pleasure to know you liked our thoughtfully-appointed amenities and that you found our location ideal for your travel plans. Your gracious rating is highly appreciated, and we look forward to serving you again. Sincerely, Hotel Management
Not very comfortable The non-smoking rooms reeked like cigarettes, the furniture and kitchenette were pretty beat up. Lots of people who don’t seem like guests lurking outside around the exits.
Business response:
Melissa, thank you for your review. We are sorry for the difficulties you had in your suite. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also regret if you had any inconvenience due to the other guests on the property. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.