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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dated property, with nice/accommodating staff.
Business response:
Dear Jaime, Thank you for your feedback. We appreciate your kind words about our staff. We apologize if our property did not meet your expectations regarding its age. Your comments are valuable, and we are continually working to improve our facilities to provide a more modern and comfortable experience for our guests. We hope to welcome you back in the future.Sincerely,Hotel Management
The property was okay. The representative that checked into the hotel was not very friendly bordering on rude. I will check where I’m booking in the future.
Business response:
Dear Brenda, Thank you for your feedback. We regret to read about your experience with our representative. Providing excellent service is our priority, and we apologize for any shortfall in hospitality. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management
I gave this hotel a 4 because it really is not bad. We have never stayed at Extended Stay so we didn't know what to expect. The check in was slow because the clerk was brand new and there was a concert in town. The hotel is old and a bit run down but the rooms were clean and the bed was comfortable. The hotel sits perfectly for interstate access; easy in and out. It also sits perfectly next to some nice restaurants like Ruth Chris and BBs. Most importantly, we felt very safe!
Lots of homeless. Some displaced people staying there which is great except the lobby smelled like weed. And there was a great deal of arguing on Saturday afternoon and on Sunday morning.
Business response:
Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the presence of displaced individuals and the disturbance you encountered during your stay. Ensuring a safe and peaceful environment for our guests is our priority, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience on your next visit.Sincerely, Hotel Management
It took 30 to 45 min once i got there to check in website didn't say i had to pay for parking was charged $8 for one night but on their actual site it says $6 so yea i haven't received my $100 back to my card yet i didn't damage anything
Business response:
Dear Randesha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.