Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear John, Thank you for being our guest and reviewing your experience at Extended Stay America. We are delighted to hear that you found your suite comfortable and were pleased with the exceptional service provided by our staff. We strive to provide high levels of service and will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Mauricio, Thank you for your feedback regarding the parking fee. We understand your concern and appreciate your input. Please know that we continuously review our pricing to ensure it aligns with our value and services. Your comments will be considered as we strive to offer competitive rates while maintaining the quality of our amenities and services. We value your patronage and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Jessica, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location near the Riverwalk area and San Marco is indeed a highlight for many of our guests. We are glad you found your room clean and comfortable. Your appreciation means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Gustavo, We appreciate your feedback regarding our property. Your satisfaction is important to us, and we apologize for any inconvenience caused by the need for updates. We continuously strive to enhance our facilities to provide a more comfortable experience for our guests. Your comments will be addressed as we plan for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management