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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Extended Stay America Hotel Jacksonville - Riverwalk is located at 1413 Prudential Dr, Jacksonville, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 5.0.
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay room with unsafe condtions My stay at the Prudential drive location in Jacksonville, Florida 5/2022 was okay. The service trying to check in was terrible. I was checking in after hours and already had a confirmation number however the hotel clerk would not let me in the lobby for 15 minutes. This made my travels unsafe to have to wait on the outside of a locked door and talk with a clerk whom was inside. The clerk told me at this downwntown area this was their policy to not let me in the lobby until her computer pulled ... read more
Business response:
Lasaundra, thank you for being our guest. We sincerely apologize for the wait time and issues you experienced at the time of check-in and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. On a positive note, we are glad the remainder of your stay was pleasant. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Very efficient and suitable for my purposes. Would have liked easier access to trash pick up and kitchen dishes and utensils
Business response:
Waddell, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Close to TIAA Bank Field.
Staff was good , room smelled really bad.
Business response:
Tyree, thank you for evaluating your stay with us. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Quiet and convenient I was camped out here bc the sewer in my project house was being worked on. Pretty quite place especially for a holiday weekend. Having a big refrigerator and 2 burner stove and a bathtub really helped out.
Business response:
Rachel, thank you for being our guest at Extended Stay America. It's a pleasure to know you had a comfortable stay with us and liked our fully-equipped kitchenette facility. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Didn’t like The old saying you get what u pay for. You had to tote the dishes to your room pillows were too soft had to wait on someone to come check me in them started I’m on break really elevator room forget to open all you smell is weed
Business response:
Diana, thank you for your review. We are sorry our property was not to your expectations and for the issue you encountered. We have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 4.3 star rating with 1,641 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.