Extended Stay America - Kansas City - Airport

Business response:

Simon, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

We apologize for the service issue you experienced here and are sorry to know our breakfast wasn't to your satisfaction. Your feedback is discussed with appropriate individuals as it will help us improve our service levels and facilities going ahead. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and theref... read more

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

We are sorry for not meeting your expectations with our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Jennifer, we apologize that your experience was tainted by what you discovered in your guest suite. We have already followed up with the Head of Housekeeping to evaluate and modify our treatment program to prevent future uninvited guests such as this. We hope to have another chance to host your lodging needs, and have you enjoy our accommodations the way you should have during this visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Felicia, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management