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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The service at the front desk was horrible, the front desk area smelled like marijuana and when I mentioned it to the front desk clerk she simply just laughed. I called from my room for extra pillows and the front desk made me come down to get them. The hallways were torn apart.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Loud and cheesy The hotel was loud, the room had a funny chemical smell and the towels were thin and barely dried you. The hotel staff was nice. Will never stay in extended stay America again
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We have shared your concern regarding the cleanliness issue with our housekeeping team to ensure a review of our procedures. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Not even body lotion is provided, bed was not comfortable
Business response:
Please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
The bed was super uncomfortable and the blankets were dirty
Business response:
Heather, thank you for staying at our hotel. We are sorry for the issue you experienced and regret the inconvenience this caused. Your concerns have been shared with the respective team to improve our facilities and amenities moving forward. Thanks for being our guest, and we hope to welcome you again for much better experience when in the area. Sincerely, Hotel Management
Crappy place The building was non smoking but the whole place smelled like an ash tray. The staff was rude and un helpful. They were suppose to have a shuttle to take us to the airport we waited 15min after they were suppose to be there. Finally I just went back inside and got my money back for the parking and the shuttle and drove to the airport and parked there. The best thing for them to do with this hotel is close it down. I should have stopped payment on the room it was that bad.
Business response:
Thanks for the review. We apologize for the smell you experienced while here which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure our property receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Close to airport, good price, but not clean Great price and you get what you pay for. Pulled back sheets to find stains and hair on mattress pad. Pillows stained. Curtain falling off window.
Business response:
Thank you for staying with us. We are happy to know you liked our location close to your needs and that you found us to be affordable. However, we are sorry for the cleanliness issue you experienced and regret the inconvenience caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Mana... read more
Think again! The internet is awful. Very slow. In this day and age, trying to sell you an upgrade to a faster experience is not a good business decision. There are too many other hotel choices that offer excellent and faster service. I will go elsewhere next time. Also, for two of the 5 days I was there, there was no hot water for a shower.
Business response:
Ronald, thanks for being our guest. We are happy to know you had an overall pleasant stay. However, we are sorry for the inconvenience you had with our Wi-Fi facility. We have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management
Never again! The only positive is the desk staff - very pleasant and helpful. The bedspread smelled of horrible body odors - had to be removed before any sleep could be attempted. The tabletop eating/working surface was literally rimmed with a disgusting crust of human filth that made the table unusable. The filthy conditions made me limit my sitting to the bedside or office chair. The breakfast was a complete joke - granola bars, coffee, small packaged muffins.
Business response:
Mike, we apologize for the difficulties you encountered and have started our procedure to make sure that every room is exceptionally clean. We have taken a note of your feedback and are working with our housekeeping department to make sure we correct our drawback. We have also shared your feedback with our Brand Leaders as they plan any changes to our breakfast offerings. We appreciate your suggestion and encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel manage... read more
Dump First room was unmade, bed had been slept in! 2nd room, debris on the floor. 3am party in room next door. Not pleasant
Business response:
Thank you for choosing our hotel for your accommodations. We are truly sorry you experienced difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.