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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient and friendly
Race weekend Great staff, little run down
Business response:
Dear JOSEPH, your kind comments and rating are greatly appreciated by all of us here. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations, but we are sorry you felt our hotel needed an update. Again, we are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Good
Mid It wasn’t terrible but I’ll probably be looking elsewhere next time.
Business response:
Marcus, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your feedback, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
You Get What You Pay For The hotel has strange odors. It says it's non smoking, but I smelled weed and cigarettes in the hallways, elevator, and stairwell. The smells crept into my room too. Seems like they tried to mask it with a floral scent. It was just awful. Garbage was staged in the stairways too. There was a cigarette smoking area, but the guests and hotel staff smoked in the covered area right next to the front door. So you have no choice but to walk by smoke to enter the building. The key cards don't work on the oth... read more
Business response:
Joy, thank you for taking the time to share your feedback. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,389 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.