This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing that stood out
Business response:
Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Goof. Good for extra days. There's a kitchen
Business response:
Orlando, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It’s nice that kitchen area and bathroom are laminate flooring. Clean carpet in the bed area.
Business response:
Cristina, thank you for selecting Extended Stay America and rating your experience highly. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your well-appointed suite. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Wouldn’t come back There was a old bottle of water near the bed and an old cigarette stuck under the counter leg that was dislodged when I put my bag on the counter. The entire floor in the unit is vinyl. There was not one pot, pan, dish, coffee maker etc. When I checked out and mentioned it I was told the front desk staff was supposed to advise of this and provide a dish pack on request. No such mention was made.
Business response:
Dear guest, thank you for the feedback about your stay at our hotel. We apologize for the staffing service and cleanliness issues you experienced while you were here. To make sure this does not happen again, we are actively working with the front desk and housekeeping teams to improve our future guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent service you deserve. Sincerely, Hotel Management
No breakfast as advertised. Hard to locate cront desk help understaffed. For those reasons I wont be back. Staff usually always just outside smoking.
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,342 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.