Extended Stay America - Kansas City - Airport

Business response:

Jennifer, thank you for your feedback. We are happy to know you had an overall good stay. However, we apologize for the cleanliness issue you experienced which led to a disappointing stay. As we are an extended stay property, we offer a complimentary linen exchange service at the front desk and the housekeeping services are always available upon request for a minimal fee. We regret the inconvenience caused and hope you will give us the chance to make it up to you on your future visit. Sincerely, Hotel Management 

Business response:

Diane, thank you for recommending Extended Stay America and for the feedback. We are pleased to know you were benefited with our location and that you liked the comfort of your bed. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, and we hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Tanara, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management 

Business response:

Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sherri, thank you for your review of Extended Stay America. We are glad to read you liked our affordable rates and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Amber, thank you for evaluating your stay at the Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our proximity to the airport. We appreciate your feedback and hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the excellent rating. We are pleased to know you were satisfied with our convenient location close to the points of your interest and that you found us to be a great value. Your concerns in regard to channels have been shared with the respective teams to improve our service and facilities moving forward. Thanks once more, and we hope to have another opportunity to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Rocky, thank you for staying with us. Although you liked our convenient location, we’re sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management