Extended Stay America - Kansas City - Airport

Business response:

Dear Guest, Thank you for bringing this to our attention. The experience you described is certainly not the standard we aim to provide. Room maintenance and respectful service are very important to us, and concerns like these are taken seriously so they can be shared with the team. Your feedback helps us focus on areas that need attention and improvement. We appreciate you sharing your experience and hope there will be another opportunity in the future to provide a more comfortable and positive stay. Sincerely, Hotel Managem... read more

Business response:

Hello Sara, We apologize that you did not have a great stay. Our breakfast is a limited breakfast as it states on the website. The linens are on a first come, first serve basis, however you did get the required number of pillows for a 1-bedroom suite. I will look into all the other issues you had. Please ask for me if you are ever in the area again and I will make sure your stay is great. 

Business response:

Dear Guest, Thank you for sharing your feedback. We regret that your arrival experience did not provide the ease and reassurance you were expecting. Unexpected changes can be especially inconvenient after travel, and we understand how this may have affected your plans. Your comments regarding the process and overall experience have been noted for further consideration. We appreciate you taking the time to communicate your perspective, as it helps us better understand guest expectations. Please allow us some time to look into... read more

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We regret that the overall condition and sound levels during your stay did not align with what you were hoping for. A restful and comfortable environment is important, and we understand how these factors can affect one’s experience. Your feedback has been noted and shared with our team. We appreciate you bringing this to our attention and acknowledge the impact this stay had on your overall satisfaction. We hope to have the chance to welcome you back so we can... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely regret that your stay did not meet expectations and understand how uncomfortable these issues must have been. Please be assured that maintaining a clean and pleasant environment for all guests is a priority, and concerns regarding odors and maintenance are taken very seriously. Your comments will be shared with our team to improve overall standards. We appreciate you bringing these matters to our attention, as feedback like yours is essential in helping ensure fut... read more

Business response:

Dear Guest, Thank you for taking a moment to share your experience. We sincerely regret that your visit did not reflect the high standards we aim to uphold. Cleanliness and attentive service are top priorities for us, and your comments have been shared with the team for immediate attention and improvement. We appreciate your feedback, as it helps us identify areas that need focus. We hope you will consider giving us another opportunity to provide a better stay. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn about your experience and understand how disappointing this must have been. Maintaining a clean and comfortable environment is always a top priority, and your comments have been shared with our management team for attention. We appreciate your honesty and the opportunity to improve. We hope to welcome you again in the future for a more pleasant and refreshing stay. Sincerely, HotelManagement 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that the condition of your accommodation and the odor you encountered affected your comfort. Cleanliness and a pleasant environment are top priorities for us, and your comments have been shared with the management and housekeeping teams for improvements. We appreciate your feedback and the opportunity it provides to improve the overall guest experience moving forward. We hope to have the chance to welcome you back so we can provide you wi... read more

Business response:

Dear Zander, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the missing bathroom door handle and the inconvenience it caused, as well as the TV not being set up in your room. Guest safety and comfort are very important to us, and your feedback has been shared with our maintenance and management teams. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a more seamless and enjoyable experience in ... read more