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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No outlets near bed, tv didn’t work, poor water pressure. Extremely dissatisfied.
Business response:
Dear Sharon, Thank you for sharing your feedback. We are genuinely sorry to learn that your experience fell short of expectations. Your comments regarding the room setup and amenities are very important to us, and we will be sharing these concerns with our maintenance and housekeeping teams to ensure improvements are made. Your patience and understanding are appreciated, and we hope to restore your confidence during a future visit. Sincerely, HotelManagement
Very smelly room, worn furniture, discolored tub, torn screens, lots of noise throughout the night from poor sound insulation. Breakfast food consisted of breakfast bars, small muffins and a coffee machine.
Business response:
Dear Kenneth, Thank you for sharing your experience. We regret that your stay fell short of expectations and that the condition of the room and noise levels impacted your comfort. Please accept our sincere apologies for these concerns. We value your feedback, as it helps us identify areas needing attention to improve guest satisfaction. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn’t meet your expectations. We will p... read more
Tobacco smell in the hallway. The recepcionist service is terrible
Business response:
Dear Mauricio, Thank you for bringing your concerns to our attention. We are truly sorry to learn that your stay did not meet expectations, particularly regarding the unpleasant smell in the hallway and your experience with our front desk. Providing a comfortable environment and courteous service are priorities for us, and it is disappointing to hear we fell short. Your feedback will be shared with the appropriate teams for attention. We value your input and hope to have the opportunity to better serve you in the future. Sin... read more
Make sure you get there early if you want to get in. We showed up at 10:45 and doors were locked, no one around. Phone on the wall didn't work. Had to go get a room at a diff hotel. Nothing on our reservation, which we prepaid the room, said they close the office. Won't even bother trying them again.
Business response:
Dear Greg, We are truly sorry for the difficulties you encountered upon arrival and understand how disappointing it must have been not to access your room as planned. Please know our front desk operates around the clock, and your feedback is important to us. We will use it to enhance our support for guests, ensuring they can always reach assistance promptly. Clear communication and reliable support are central to the experience we aim to provide, and we regret that this was not reflected during your visit. Your comments are ... read more
Dirty. Smelled like a longjohn silvers. Door didn't seal properly. Old hair in showers
Business response:
Dear Cody, Thank you for taking the time to share your experience. We regret to hear that your impression of the property did not align with expectations, particularly in relation to cleanliness and condition. A fresh, well-maintained environment is essential to guest comfort, and we are concerned by the details you mentioned. Your feedback will be shared with the appropriate team so that attention is given. We greatly value your perspective and hope future stays provide a more comfortable and welcoming experience. Sincerely... read more
It smelled like dogs where inside the room. Dirty carpet.
Bed hard as a rock had a tv from the 90s
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.