Extended Stay America - Kansas City - Airport

ramit 

on Expedia

a year ago

From service to room , even bulb is fused 

Anonymous 

on Expedia

a year ago

In front of every door to my room which was the last room the carpet looked filthy and in front of all the dogs a distinct dog urine odor 

Kyle 

on Expedia

a year ago

When I walked to my room the door was not properly shut and looked like it had been forced in. I brought this unsettling observation to the front desk I was dismissed and told that “This room just had a door that sticks. “Who ever was last in there must not have shut it”. When entering the room I was then hit with the reek of urine. The floor was filthy and there were stains on the counter and chairs. When I brought my concerns up. I was dismissed and not refunded. I will not be staying at ANY Extended Stay America after thi... read more

David 

on Expedia

a year ago

Property was very old and dated. We decided after a few minutes to not even check in. There was a very dangerous looking person trying to check in being told they weren’t allowed to come back because of previous incident. Overall vibe was just not good. Person at the front desk handled the situation very well and was courteous, but we just did not feel safe in the property 

Caronda 

on Expedia

a year ago

My flight was supposed to land at 10:40 pm. Instead it was delayed a couple hours and I didn’t get to the hotel until after 3 am. I had to call on the emergency phone to get service and into the building. The front desk agent claimed I didn’t have a reservation and tried to turn me away. I told him I have text and email confirmation of my reservation. He said they purge all reservations at 12 am and charge you as a no show. I asked did they send my money back. He said no. He said he can’t help me. After a few more minutes, t... read more

Rick 

on Expedia

a year ago

We would not choose this property again The property is in serious need of a refresh. The bed was extremely uncomfortable. The panel covering the elevator circuitry was extremely loose and only held on by one screw. There was a serious lack of water pressure in the shower. This was very much a low frills motel experience with an elevated price due to extended stay amenities(cooktop, sink and full size refrigerator). There was nothing egregiously wrong, but it was not worth the difference in price between it and the motel tie... read more