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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I took one look from the outside and kept driving. Suggest you take a look at some of these properties and give customers a heads up.
Business response:
Dear Daryl, Thank you for sharing your thoughts. We understand that first impressions are important, and we appreciate your feedback as we continue to work on improving the overall experience. Sincerely, Hotel Management
Weeds surrounding property
Did not have a room for me after a 4 month reservation.
Business response:
Dear Jennifer, Thank you for taking the time to share your feedback. We regret that your experience did not meet the standards we strive to provide. We will share your comments with our team, as we are committed to ensuring we reflect the high level of hospitality we aim to deliver to every guest. Sincerely, Hotel Management
Property is in disrepair. The elevator and hallways smelled from cannabis smoke. We immediately found another hotel and so far have not been reimbursed for the room.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. Your experience does not align with the standard of service we strive to maintain. We will share your comments appropriately, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Thank you for bringing this to our attention. Sincerely, Hotel Management
The price with my OneKey credits of $88 was the reason we picked this hotel. The immediate downfall was the small of cannabis when entering the lobby on Saturday night at 840 pm. Then after we entered the hallway to the room through the designated door called the trash room. We poceeded down the smelly hallway to our room on the first floor. The room was not as potent as the other areas. The grab and go breakfast didn't even include fruit, Coffee only, no milk or boxed cereals or juice.
Business response:
DearGuest, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations. We acknowledge your concerns regarding the lobby, hallway, and the grab-and-go breakfast. Your insights are greatly appreciated and will be conveyed to our team as we seek to enhance the guest experience while maintaining a focus on comfort and convenience. We hope you’ll give us another chance to provide a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.