This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT ATTEMPT LATE CHECK-IN Reserved and paid for room. Due to airline delays attempted late check-in. Was refused room due "an audit being run". No attempt to assist. Just informed nothing they could do for us. Had to find another hotel, for higher price, in early morning hours. Attempted to obtain refund and was refused until I went through corporate. Nothing on reservation indicated that late check-in would not be accepted.
Business response:
Dear Greg, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Bath tub had hair stuck in the drain. Mattress was very soft and lumpy. The people over us on the 3rd floor was very loud and noisy. I had to call the front desk to complain about the noise. Their kids were very bad and running around. I was exhausted, I had just drove all the way from Chicago to spend Thanksgiving with my little sister and her family. So the next night on Thanksgiving I'm assuming out of retaliation they flooded their tub. The water came down and flooded our bathroom ceiling and walls. I reported it to the ... read more
Business response:
Dear Kimberly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The technology went down and caused us to wait even longer for us to be checked in. It was alot after a long flight.
Business response:
DearChalerie, We appreciate your review and are very sorry for the delay you experienced during check-in. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We truly value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Dirty
Business response:
Dear Julio, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
The service was unbelievably terrible
Business response:
Dear Jim, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return to experience us as you should have on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.