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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mala estadía La policía se presentó en el hotel a tocar la puerta en una habitación en nuestro pasillo, muy sucio la puerta no cerraba bien, todo el lugar olía muy mal
Business response:
Dear Ana, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we assure you that we have security on our property around the clock for the safet... read more
Does anyone ever work the front desk???
Business response:
Dear Luke, We apologize for the inconvenience you experienced with the front desk service during your stay. We understand how important it is to have timely assistance and are addressing this with our team to ensure better coverage. Your experience is important to us, and we appreciate your patience. We hope you will consider staying with us again, and we look forward to providing you with improved service.Sincerely,Hotel Management
All the employees were really cool but my room smelled like pee and they didnt have salt for the side walks during a winter advisory. Altho i did get to pet alot of dogs so that was cool
Business response:
Dear Andrew, Thank you for choosing to stay with us. We prioritize the comfort and satisfaction of our guests and sincerely apologize for any shortcomings in meeting your expectations. Your feedback is invaluable to us and will guide our efforts to enhance the experience for all our guests. We look forward to the opportunity to welcome you back in the future, so you may enjoy the exceptional experience you deserve.Sincerely,Hotel Management
I arrived at the hotel tired with two kids after a long travel day. Although I got there at 10:20 pm and office hours went until 11:00 pm, no one was at the desk. I waited for a half hour, called the phone number, and only got a front desk attendant when another resident at the hotel tracked someone down for me. I believe I should have gotten the room half off or free, but he gave me an $8 discount. The floors were filthy and bathrooms were not fully clean. Luckily the beds were clean and I was finally able to sleep.
Business response:
Dear Melissa, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. Also, we acknowledge that we did not meet the customary standards of cleanliness and comfort. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the ... read more
I had to wait 30 minutes before someone came to check me in the there was so much noise and traffic in and out the hotel I felt unsafe and uncomfortable it’s definitely not worth the money
Business response:
Dear Ashley, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flawless visit you deserve.... read more
They say they offer breakfast when the only thing you get is coffee. Are you serious? It's a joke. The restroom and beds are just -ok-. Always smelling like MariH- Not enough parking and they barely have spots and lights. I would NOT recommend unless you have no other choice, of course.
Business response:
Dear Jose, Thank you for taking the time to share your experience. We are sorry that your stay did not meet your expectations. Guest satisfaction is important to us, and your feedback highlights areas where we need to improve. Regarding the breakfast choices, we apologize if there was any misunderstanding about our offerings. We aim to be transparent about the amenities we provide. Further, your concerns about the cleanliness are shared with the housekeeping team for quick action. We hope you might give us another opportunit... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.