Extended Stay America - Kansas City - Airport

Karen 

on Expedia

a year ago

Lousy Customer Service - at best We booked this hotel a couple of weeks in advance knowing it was a holiday weekend. Glen arrived at the hotel to find the had transferred his reservation to another location. He went to the other location and was told they had cancelled his reservation and given away his room, even though he called at 4pm that afternoon to say his flight would be arriving at 1am and confirm he would be able to check in after 1am for his reservation for that night. He had to drive the several hours home on New... read more

Marisol 

on Expedia

a year ago

rooms re extremely outdated. fridge made the worst noise all night. unable to sleep. there were two roaches as soon as i walked in. pay the extra 30$ …. not worth it 

Makenzie 

on Expedia

a year ago

We booked a room for January 1st because we left for a flight on January 2nd. We have a 1 and 4 year old and had a 7am flight so we wanted to be near the airport. Late on January 1st Extended Stay called us and stated they moved us to a "sister" property due to a housekeeping emergency. "Don't worry it is the same standard and same room to accommodate you." We got to this "sister" hotel around 9pm on January 1st. Our children fell asleep in the car and were screaming when we arrived. When we walked in we were immediately con... read more

Alexis 

on Expedia

a year ago

Place was dirty, rooms, hallways was dirty, staff was fighting 

Karen 

on Expedia

a year ago

Everyone outside smoking. Room smells bad.