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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty, no coffee anywhere, even for purchase. Very worn.
This place is filthy. The hallways smell like they’re piping in farts.Couldn’t get any housekeeping, over several days, despite numerous requests. The fan in our bathroom did not work. The stove top did not work. About half the people at the front desk have no business working in hospitality. The block where they are located is nothing but other hotels! So we moved to one of those. Avoid this place like the plague.
Business response:
Dear Catherine, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned team is already at wo... read more
Too noisy!!!
Business response:
Dear Janell, Thank you for your feedback. We are glad we could shelter you during your recent visit, but we regret that your experience fell short of expectations. We take your concerns about noise seriously. Your feedback is invaluable as we strive to enhance our services and facilities. We appreciate your understanding during this challenging time and wish you safety and comfort in your future travels.Sincerely,Hotel Management
Misleading Asked for towels was denied because I needed to bring older towels first. Room had patch jobs from previous repairs that looked as if they were rushed. The biggest issue I think would have been the misleading of breakfast bar which was just instant oatmeal. For the extra 200plus dollars this was the worse part of stay because it was horrible n inedible. I would not have stayed if the breakfast bar was clearly explained that it was just instant oatmeal. No cereal no milk or orange juice no egg not even granola bars... read more
Business response:
Dear Samuel,Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced, particularly with the breakfast offering and the condition of your room. We understand how frustrating it must have been to feel misled, and we regret that our breakfast bar did not meet your expectations. Your feedback regarding the towels and the room's repair work is also noted, and we will address these concerns to improve our services. While we are pleased to hear that you had a positive experience with our st... read more
Check in process was invasive, asking for ID for each guest staying. Pillows are the size of tea bags. Twin sized beds, small. Breakfast was nonexistent. I would never have stayed here had I known.
Business response:
Dear John, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincere... read more
DO NOT stay here if you wish to sleep! I was traveling for my company. My company had booked this property for me to stay at during my trip. We have had previous employees stay at this location. We will not be having any others stay here due to the noise of other guests, the lack of the management and staff doing anything to stop or limit the noise, and when we determined to have me leave the property for another so I could sleep, they refused to provide a full refund. Because I had checked in "even for a few minutes" we cou... read more
Business response:
Dear Elizabeth, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Our front desk team is always available to assist you with anything while you are our guest. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Please return; we hope to provide you... read more
They're overall property was dirty staff was nowhere around when needed the room was dirty the bed felt like you were sleeping on a concrete slab delivering smell of marijuana and rockfish was horrible and my car was messed with while there and police presence was very high for me be disturbances
Business response:
Dear Derek, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we regret if we missed something. Further, we are disappointed to know our front desk team was unavailable during the need and will discuss... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.