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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Fine For the most part the stay was fine. The room was clean. There was a family having a bbq and they were quiet. The room was configured weirdly and the towel rack was propped up in the bathroom. It was the over night stay we needed for a quick family meeting. Would probably not stay again though.
Business response:
Thank you for choosing us for your overnight stay. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we are sorry if you were disappointed with any part of your visit. We hope you and your family will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Spacious room clean. Noisy hallway. No coffeemaker in room
Business response:
Bradley, thank you for the feedback. We are glad to read you had an overall pleasant stay and liked your room. However, we are sorry for the inconvenience you experienced during your stay. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Upgrade was a huge downgrade When we arrived to the hotel they had given away the room type we had reserved and we were given an “upgrade”. Instead of the two full beds and a twin pull out couch we had reserved we received the managers suit with one full bed and a twin pull out couch for 2 adults and three children. We had plenty of extra floor space, but bed time was cramped and uncomfortable. Full mattress was very firm and pull out couch mattress was average. Pillows were old and very lumpy. We only had one remote for two... read more
Business response:
Katherine, thank you for reviewing your stay with us. We regret our beds were not to your comfort and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problems are resolved. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
The bed was very unconfortable. People were in an out all night long and we were not able to sleep.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the discomfort you had with the mattress and regret the inconvenience caused due to the other guests on the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will choose us the next time you visit this area. Sincerely, Hotel Management
Great customer service. I wished I could have stayed longer.
Business response:
Donnell, thank you for the generous review of Extended Stay America. It’s an absolute delight to know you had a great stay with us and that you were impressed with the outstanding service you received. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 4.2 star rating with 1,129 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.