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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Big pieces of furniture were in the hallway, it was hard to move in the hallway to get to our room. All staff were very friendly!!
Business response:
Thank you for being our guest. Although you like our cordial associates, we are sorry for the difficulty you had in the hallways. Your feedback has been shared with the appropriate individual to address the issue. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Meeting my wife after arriving from different locations. They wouldn’t let her check in without me so she had to wait in the lobby for a while. Kind of a rough way to end after being on the road so long.
Business response:
Josh, thank you for choosing Extended Stay America. Although from your rating it seems that overall you enjoyed your stay at our hotel. However, we regret the difficulties you and your wife faced at check-in. We understand the frustrations you experienced and hope to host you back soon. Sincerely, Hotel Management
Some maintenance was lacking. For example no lightbulbs in lamp. When we asked for one, they didn’t have any available
Business response:
Thank you for sharing your comments. We regret there were some oversights while preparing your room. We will share this with the appropriate team members to be more diligent going forward. We hope to see you again in the future. Sincerely, Hotel Management
At check in near 6 pm no one was at counter. Waited a long time to check in. Walk out breakfast is a joke. Really thought was continental. Front doors into lobby are obviously not sealing well as the entry room smelt like a smoking bar. We had kids and waiting for husband to pull up car was almost too much.
Business response:
Candi, thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another oppor... read more
internet was unbearably slow... cant even stream 240p...
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you had with our wifi service. Kindly note, we offer complimentary wifi to each of our guests, but we also do offer it with enhanced speed for a better experience for which we charge a minimal fee. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 4.2 star rating with 1,129 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.