Extended Stay America - Kansas City - Airport - Tiffany Springs

Business response:

Candi, thank you for being our guest. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We are also sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another oppor... read more

Business response:

Thank you for being our guest. We are very sorry for the inconvenience you had with our wifi service. Kindly note, we offer complimentary wifi to each of our guests, but we also do offer it with enhanced speed for a better experience for which we charge a minimal fee. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Jeremy, thank you for the wonderful feedback! It is nice to hear you liked your comfortable suite. As an extended stay hotel we do offer more in-room amenities since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are also glad you enjoyed the fully equipped kitchen, too. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our affordable rates, we are sorry for the inconvenience you had due to the third party reservation. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for your review. We are glad you had a pleasant stay and that you enjoyed our friendly service. We are also happy that you appreciated our complimentary shuttle service. Regarding your concern about the bill we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Thank you for choosing us, and we look forward to hosting you again at Ext... read more