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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay!!! Staff friendly!!! Great pool!!! Clean!!!
Business response:
Thank you for the excellent review of Extended Stay America. We're thrilled to know you loved the service provided by our superb associates and that you had a great time with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The staff was great and very friendly. The other people staying there was friendly as well. We had a great time!
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We look forward to seeing you again soon. Sincerely, Hotel Management
It wasn't the cleanest hotel we've ever stayed in but it wasn't visibly filthy either. There were stripped out screws on most fixtures and door handles. The staff was very friendly and helpful.
Business response:
Thank you for posting a review of your visit. We're glad to know you were pleased with the service you received from our associates, but we're sorry for the cleanliness and maintenance issues you encountered while you were here. We have discussed your feedback with the appropriate team to fix the problems you mentioned. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management
Breakfast could have had a few more choices, some juice or water
Business response:
We appreciate being our guest at Extended Stay America. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for a great stay. Thank you for your constructive feedback concerning the breakfast, and we look forward to serving you again soon. Sincerely, Hotel Management
Paid for 5 rooms for 2 nights. One room AC was noisy. We were changed. Another room smelled like the rug was urinated on. Had to buy some spray. Daughter put up with it rather than complain. Faucet was plugged in bathroom. Rooms were small for am extended stay. .
Business response:
Thank you for sharing feedback. We are truly sorry for the cleanliness issue you experienced. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Solo Front desk and staff were great! It was my shower it had no power and water flowed lightly. Also, my air conditioning unit didn’t work.
Business response:
Thank you for being our guest at Extended Stay America and for the wonderful rating. We are glad to know you were impressed with our front desk associates and had a great time with us. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
The lack of a do not disturb sign was not okay with me.
Business response:
Thank you for reviewing your stay. Although it seems you had a pleasant visit, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to see you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
In comparison to the Boise, ID Extended Stay we stayed at back in October, this one was rather disappointing. Check in took a long time and the level of professionalism among staff was sub-par. Rather than talking to me, the customer, that it will be a few more minutes to check in the clerk spoke to her coworker and said "Ill let you check her in I gotta deal with this."
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 4.1 star rating with 1,087 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.