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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Solo Front desk and staff were great! It was my shower it had no power and water flowed lightly. Also, my air conditioning unit didn’t work.
Business response:
Thank you for being our guest at Extended Stay America and for the wonderful rating. We are glad to know you were impressed with our front desk associates and had a great time with us. We appreciate all of your feedback and will use it for future improvements. Thank you for choosing us for your visit, and we look forward to seeing you again. Sincerely, Hotel Management
The lack of a do not disturb sign was not okay with me.
Business response:
Thank you for reviewing your stay. Although it seems you had a pleasant visit, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to see you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
In comparison to the Boise, ID Extended Stay we stayed at back in October, this one was rather disappointing. Check in took a long time and the level of professionalism among staff was sub-par. Rather than talking to me, the customer, that it will be a few more minutes to check in the clerk spoke to her coworker and said "Ill let you check her in I gotta deal with this."
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Great staff and very nice. And also you can grill by the pool
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you were impressed with the service provided by our excellent associates and that you had a great time at the pool area. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Thank you for tranportation and leaving car at hotel while gone.
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Parking was always full and the front desk was always missing staff to help
Business response:
Thank you for staying at our hotel and for sharing your concerns. Please accept our sincerest apologies for our lack of responsiveness and regret the inconvenience caused due to the parking. The service that you described is not typical, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Our original room we booked became unavailable. They did make up for it and gave us a 2nd room comp'd
Business response:
Thank you for choosing Extended Stay America. We're sorry for the mix-up with your reservation, but we're glad to know our staff was able to resolve the problem diligently and that the rest of your stay was a pleasant one. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 4.2 star rating with 1,129 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.