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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
S##t hole Do not recommend this place at all. Went to our room door was open had to slam it to get it to close. Countertop falling apart room was extremely dirty, no hot water to take a shower( and after sleeping there you definitely need a shower). Rooms smelled so slept with the window open and had to listen to a bunch of crack heads hooping and hollering outside. Would have felt safer sleeping in my car.
Business response:
Dear Rob, We're genuinely sorry to learn about your disappointing experience with us. It's disheartening to read about the issues you encountered in your room, from the door to the cleanliness and hot water. Your feedback is invaluable to us as it helps us identify the aspects where we need to improve and make necessary changes. We will address the issues you've highlighted with our team to ensure they do not recur. We understand that your stay was far from satisfactory, but we hope you'll consider giving us another chance i... read more
The workers were nice, but upon arrival my room was occupied and I was given a different room that smelled a little like mildew due to the shower head leaking nonstop throughout my stay. There were no other rooms available and on the first night a fire started which resulted in everyone evacuating the property until firefighters came to assess the situation. The water would also not get hot which was kind of the cherry on top. Nevertheless the workers were actually really nice which made the experience slightly more tolerabl... read more
Business response:
Dear Joshhy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and also for the condition of the alternative suite provided. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize for the unfortunate incident during your stay and the inconvenience it must have caused. Although you were pleased with our associates, we understand that this does not make up ... read more
Not a good experience at all, would not recommend. The rooms smelled horrible, they say the rooms are smoke free but that’s a lie as soon as I walked in it smelled like a room that was definitely smoked in a lot. Outdated rooms and stained beds.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Heaven help you if you have a delayed flight that lands after hours (i. e. midnight). This hotel is listed as a 24 hour open location. I had a booking but because of a late plane I didn’t get in until almost 2:00 AM. I was told I could not stay because a “audit” had cleared my reservation out, and I could not check in until 3 that afternoon, which did me no good, because I was headed back out that night. I had to check in to a very old, gross motel room at 3:00 AM. I should not have had to go elsewhere, especially when my ro... read more
Business response:
Dear Erin, Thank you for staying with us and taking the time to post your review. We sincerely apologize for any inconvenience you have experienced upon your arrival. We understand that this situation may have caused frustration, and we're taking steps to prevent it from happening again. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Thank you again. We hope to make your next stay a complete success.Sincerely,Hot... read more
Noises. People above us had a child that ran back and forth and jumped up and down for hours. Everything shook each time. Dogs could be heard in the hall way barking. Room was somewhat clean but carpets were dirty. It was an “extended stay” but had nothing to cook or eat with. Only had a red and hot plates. Breakfast was well not much. Muffin, granola bar, instant oatmeal and coffee was all they had. Won’t be back here again.
Business response:
Dear Glenna, We thank you for choosing to stay with us and apologize for not meeting your expectations. We are sorry for the housekeeping oversight and the breakfast option that fell short of your expectations, and we understand the noise concerns during your visit and its impact on your overall comfort. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible. In the future, please ... read more
Ants issue Four days of no water at night Carpet soiled Smelled like wet socks.
Business response:
Dear Edilberto, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused by the presence of ants and disruption in the water supply. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.