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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Within walking distance of the plaza. Air conditioner worked well.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
The hotel is outdated, but ok. They were painting the floor we stayed on which smelled terrible in the hallways but was fine in the room. The shower/bathtub needs to be bleached and they need a new shower curtain liner badly. The one being used had mold along the bottom. Everything else was relatively clean. The bed was comfortable. The best part of the place was the location - very short and easy walk to the Plaza area.
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Small and cheap Small and outdated. Lacking. Not even a pen and tablet in the room. Fine for a bed to sleep in, but not a chair to sit in. Wouldn’t spend any time hanging out in room. Cheap price is the high point for a place to lay your head. Would probably stay some where else next time.
Business response:
James, thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and the lack of amenities will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I liked the size of the rooms and all the furnishings. I also liked that the location was so close to the Plaza. The room could have been cleaner. This place seems to have local long term tenants, and some have outside guests that were not very inviting. Especially when you have one of those guest with a pit bull dog!
Business response:
Thank you for reviewing your stay at Extended Stay America. It is good to know you enjoyed your accommodations and liked our location. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Underwhelming... Surprised that there was no hair dryer...sounds petty...but I never pack one as I have always found on in the hotel room.
Business response:
Patrick, thank you for staying at our hotel. Although from the rating it seems you had a pleasant visit, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management
Very great experience we were 👍 staff was nice. If I come back I would stay with them again. I just didn't know my way around the city to good.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Love differently staff and convenient location. My daughter is at UMKC and I stay here frequently
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and our ideal location exceeded your expectations. Thank you for being loyal to our brand, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,251 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.