Extended Stay America - Kansas City - Country Club Plaza

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and our ideal location exceeded your expectations. Thank you for being loyal to our brand, and we hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Aaron, thank you so much posting a review of your stay. Although you liked our location, however, we apologize for the housekeeping issues with your room. We assure you we will be more diligent in following our service and inspection procedures going forward. We appreciate your constructive feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Ruben, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you chose us as your home away from home in order to take advantage of all that our beautiful area has to offer. We appreciate your feedback and look forward to accommodating you in the future! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Patrick, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. Although you had an overall good stay, we are sorry you were unhappy with our hotel's policy of keeping the kitchenware at the front desk. Please know that this is to ensure the cleanliness of these items when our guests' check-in. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback about Extended Stay America. We are glad you liked our clean and comfortable suites, and also you found us to be a good value. Your concerns have been shared with the maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management