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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire place had a terrible smell to it, and the showers were gross looking, but the staff was very friendly and the room wasn't bad overall
Business response:
Dear Ashley, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. We have addressed these concerns with our concerned team members and will use them to enhance the guest experience. We invite you to return and let us offer you a more seamless stay.Sincerely,Hotel Management
The unit we stay in had crumbs on the floor in the kitchen counter and there was road construction in front of the building. I would only stay there again if prices was reduced and not other place available
Business response:
Dear Deidra, Thank you for staying with us. We apologize for any inconvenience caused by the cleanliness of your unit and the nearby road construction during your stay. Your feedback is valuable, and we'll address these issues to ensure a more pleasant experience for future guests. We appreciate your input and hope to welcome you back under improved circumstances.Sincerely,Hotel Management
Decent property Overall a great property with friendly, helpful staff. Clean, spacious room. The cabinet door in the kitchen was loose and would not close. One notable concern was the strong odor from the hallway carpet on the 2nd floor. The smell was so bad I had to hold my breath to get to my room. It very much needs to be steam cleaned and sanitized. Secondly, the truck next to my car was broken into and I had to move my car in front of the hotel to be safe.
Business response:
Dear Khalid, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved your spacious and clean room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks about the carpet on the second floor are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Considering our helpful an... read more
Adequate Adequate
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.