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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast wasn’t nothing to look forward to more like snacks for breakfast not breakfast and the ice machine didn’t work
Business response:
Dear Sheena, Thank you for choosing Extended Stay America and sharing your experience. We are pleased to see your generous rating; however, we apologize for any disappointment caused. We appreciate your comments regarding our complimentary grab-and-go breakfast and the ice machine. We will share your valuable insights with our team to ensure a more fulfilling experience moving forward. Thanks again for being our guest; we hope to welcome you back soon for the seamless visit you deserve.Sincerely,Hotel Management
Scenery from window was of rrmpty lot with homeless items. . .cart and storage.. To clarify.location was next to parking lot and between 2 buildings. Really , ,no one.noticed? ELevator needs to be fixed. When I tried to go DOWNSTAIRS ON ELEVATOR ONE ELEVATOR ALARM GOES OFF. EARLY IN AM.
Business response:
Dear Leo, We are sorry to hear about the inconvenience you experienced during your stay. Please accept our sincere apologies for the issues with the scenery from your window and the elevator. Your feedback is valuable to us, and we have addressed these concerns with our team to ensure improvement and a more convenient stay. We strive to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations in this instance. We appreciate your patience and understanding and hope to h... read more
It’s cool the construction is terrible but I’m enjoying my stay
Business response:
Dear Sheena, We are pleased to receive your feedback regarding your recent stay. While we are sorry to hear that the ongoing construction work caused some inconvenience, we appreciate your positive outlook and determination to enjoy your stay. It was such a pleasure to host your visit, and we want to thank you for choosing us. We look forward to many more visits with you!Sincerely,Hotel Management
Curtain in the room was damaged and to small for the window.
Room needed to be cleaned
Business response:
Dear Jessica, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience in your room due to a few housekeeping oversights. We will review this issue with our team to ensure a much better future stay; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Very welcoming and hospitable staff. However, the heater in my room was broken (made a loud noise, blew cold air) and the temperature was extremely cold. I had to ask for 2 additional blankets to stay warm during the night.
Business response:
Dear Zane, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.