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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dated. Clean but stains on the wall. Bed was comfortable.
My rooms lights didn't work when I arrived, told staff up front, and was quickly fixed. Very appreciative for the quick turn around on th
Business response:
Dear Guest, It is great to hear that our team resolved the issue quickly upon your arrival. We truly appreciate your understanding and recognition of their response. At Extended Stay America, we are committed to providing attentive service and ensuring each guest enjoys a comfortable visit. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back again soon. Sincerely, Hotel Management
Glad to have a bed, but .... We were frankly shocked when we opened the heavily scratched door to find a room that hadn't seen any upgrades, other than the flooring, in 50 years.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We regret to hear that the condition of the room did not meet your expectations. While some elements have been refreshed, we understand the importance of a cohesive and modern environment. Your observations will be shared with the appropriate team for careful review. We hope for the opportunity to provide a more satisfying experience in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to leave us a review, we hope that your stay was comfortable. We look forward to your next stay with us.
Me espanto 2 cucarachas en el cuarto. Eso fue
Business response:
Dear Herminio, Thank you for being our guest. We are sorry about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room you occupied will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management
The room sizes
The space of the room and ease of booking were very nice.. but the lack of people skills by staff and having very few mini amenities was depressing to say the least. Also coincidentally food delivery was a nightmare here. And finding the front door from the parking lot entrance was a maze.
Business response:
Dear Jon, Please accept our sincere apologies for the challenges you experienced during your recent visit. Maintaining a comfortable and stress-free environment is one of our top priorities, so we genuinely regret the issues you described. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Business response:
Thank you for the positive review, we strive to give the best customer service possible. Thank you for staying with us
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.