Extended Stay America - Kansas City - Lenexa - 87th St.

Business response:

Dear Roderick, thank you for your lovely review! We are glad you had a great time with us at Extended Stay America. We hope, for every home-like stay, you will consider our brand. We look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Dear KIMBERLY, thank you for staying with us at Extended Stay America. We are glad to see your nice ratings and hope you have enjoyed most aspects of our hotel. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We will make sure this is communicated to all our guests upon arrival. Thank you again for taking the time to write about your stay. We look forward ... read more

Business response:

Thank you for taking the time to review our hotel. We hope you had a good overall stay, but we apologize for not meeting all of your expectations with our complimentary grab-and-go breakfast. We value your feedback as we continually strive to improve our guest experience. We look forward to hosting you again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Timothy, thank you for taking the time to review your stay with us. We regret the noise disturbance you experienced and apologize for the inconvenience you experienced during check-in. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management 

Business response:

Rosa, thank you for choosing Extended Stay America. We love sharing wonderful comments such as yours about our front desk team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. We hope you will stay with us again soon! Sincerely, Hotel Management