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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The issue we had was that there was an additional 100 deposit that we were not made aware of prior to check in. We had already paid for the room and had not expected to pay 100 additional to the room. This kind of expense would have been nice to know upfront.
Business response:
Dear April, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. The concern highlighted about the deposit is listed on our website, and we apologize if we did not adequately communicate to you. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you so much for staying with us. Look forward to your next stay.
The outside of the building grounds and hotel flooring were really dirty; cigarette butts everywhere. Table tops in room were not clean.
Business response:
Dear Mary, thank you for taking the time to give us your feedback. It is nice to know we met most of your expectations. However, we are disappointed about the concerns you raised. We have addressed this with our housekeeping staff, and we are confident we will not repeat this. Reviews like yours are valuable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management
Lovely staff
Location was great for east access to interstates 35/435/635. Would’ve like to have a coffee maker in the kitchenette
Business response:
Dear Paul, thank you for your kind review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Dirty Shower and Tiny Room We have had really great experiences with Extended Stay America hotels in the past, but this one was very dirty and the room was so tiny. It had a queen bed, but was set up for one person (one chair and tiny sink area) We definitely were a little disappointed. This location is set up like a motel, which we weren't expecting (even though it has a kitchen inside the room) and we didn't feel like it was worth the money spent. The breakfast was a tiny/sad selection but the bed was pretty comfortable at... read more
Business response:
Dear Guest, thank you once again for choosing our brand. We are disappointed to see about the concerns you had with your room and breakfast offerings. Your feedback has been shared with our housekeeping and food & beverage brand Leaders respectively to ensure we better serve our guests in the future. Though, we are happy that you liked the comfort of your room. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Ok
Great customer service not so clean room Customer service was amazing but the cleanliness of the room wasn't as great
Quite a bit nicer than I expected for the price.
Business response:
Dear Daryl, thank you for your pleasant review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 4.2 star rating with 584 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.